10684 - Client Services Manager (Microsoft Intune, Windows Autopilot)

10684 – Client Services Manager Location:

• Irvine, CA 92614 (5 days on-site) Company Overview Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry.
• As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
• HAEA offers a truly global and collaborative environment.
• Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
• At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world.
• By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.
• If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career.
• Join us and be part of the transformation that’s driving the future of automotive innovation.

Website:

• http://www.haeaus.com What you will be doing: Client Services Manager – Endpoint Management & Service Desk Operations The selected Client Services Manager will provide strategic and operational leadership for end-user technology services, with primary accountability for Client Device and Endpoint Management (75%) and secondary oversight of Service Desk Operations (25%).
• This role is responsible for delivering a secure, modern, and high-performing digital workplace experience across laptops, desktops, mobile devices, peripherals, AWS VDI, AV, and collaboration technologies, while also ensuring efficient and customer-focused support operations.
• This leader will drive endpoint strategy, lifecycle management, engineering standards, automation, and user experience improvements, while ensuring that Service Desk processes, AI-enabled support channels, and chat automation capabilities are aligned to service quality, business outcomes, and contractual commitments.
• The role serves as the primary point of accountability for service performance, operational stability, customer satisfaction, and continuous improvement across client services.
• Additional Key Roles & Responsibilities Lead the strategy, engineering, and operational delivery of Client Device and Endpoint Management services, including laptops, desktops, peripherals, mobile devices, and endpoint policies across a distributed enterprise environment.
• Own the modern endpoint management roadmap with emphasis on Microsoft Intune , Windows Autopilot , and Digital Employee Experience (DEX) capabilities to improve provisioning, compliance, performance, and end-user productivity.
• Drive endpoint lifecycle management including device standards, refresh strategy, zero-touch provisioning, application deployment, patching, security baselines, and retirement processes.
• Oversee workstation engineering and platform standardization, including image modernization, policy management, endpoint security configuration, and collaboration with infrastructure and cybersecurity teams.
• Leverage endpoint analytics and DEX insights to proactively identify friction points, improve device health, reduce support demand, and enhance the overall employee technology experience.
• Provide leadership over Service Desk Operations with a focus on service quality, incident and request management, escalation handling, and continuous improvement of the user support experience.
• Advance Service Desk modernization through AI-enabled support , chat automation , virtual agent capabilities, self-service, and knowledge management to improve responsiveness, containment, and user satisfaction.
• Ensure ITIL-aligned processes for Incident, Request, Problem, and Change Management while driving root cause reduction, operational stability, and service performance across end-user support functions.
• Establish staffing models, operating rhythms, and vendor oversight that support 24x7 service continuity, demand variability, and consistent execution against SLAs, KPIs, and contractual commitments.
• Manage operational budgets, staffing costs, service efficiency targets, and third-party partnerships supporting endpoint, workspace, and support services.
• Serve as a key client and business-facing leader for end-user technology services, providing performance visibility, service reviews, and executive-level communication on priorities, risks, and improvement opportunities.
• Basic Qualifications Bachelor’s degree in Information Technology, Business, or related field (or equivalent experience). 8+ years of experience in IT service delivery, end-user computing, or digital workplace services, with at least 3 years in a management role.
• Proven experience leading endpoint management, end-user support, or workplace technology functions in a complex enterprise environment.
• Experience with Microsoft Intune , Windows Autopilot , endpoint analytics, and Digital Employee Experience (DEX) platforms.
• Familiarity with modern endpoint ecosystems spanning Windows, macOS, iOS, and Android device management.
• Hands-on understanding of modern endpoint management capabilities, including device enrollment, compliance, configuration management, patching, application deployment, and endpoint lifecycle governance.
• Experience managing service delivery against SLAs, KPIs, and client or business commitments in a 24x7 support environment.
• Strong working knowledge of ITIL service management practices and continuous improvement principles.
• Demonstrated ability to engage effectively with senior leaders, clients, vendors, and cross-functional technology teams.
• Preferred Qualifications ITIL certification (Foundation or higher).
• Experience with AI-enabled Service Desk capabilities, including chat automation, virtual agents, self-service platforms, or workflow automation.
• Knowledge of endpoint security, compliance, and policy enforcement in enterprise or regulated environments.
• Experience supporting collaboration technologies, conference room systems, AV services, and mobile device programs.
• Background working in enterprise, outsourced, or highly matrixed service delivery environments.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.

Salary Range:

• $150,000 - $170,000 Team Culture Passion for Technology: We are enthusiastic about emerging technologies and their potential to transform the employee experience and the automotive industry.

Agility:

• We work in an agile environment, adapting quickly to change and continuously improving our services and processes.

Teamwork:

• We believe in the power of collaboration, supporting one another to solve problems and achieve common goals.

Growth:

• We prioritize personal and professional development and encourage continuous learning.

Inclusivity:

• We foster an inclusive culture where diverse perspectives are valued and every team member feels welcome. Powered by JazzHR