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Rustman Agency
Customer Retention Sales ManagerRustman Agency • North Little Rock, AR, United States
Customer Retention Sales Manager

Customer Retention Sales Manager

Rustman Agency • North Little Rock, AR, United States
4 hours ago
Job type
  • Full-time
Job description

Customer Retention Sales Manager (100% Commission) Remote

The Rustman Agency is a fast-growing brokerage dedicated to helping families protect their financial futures. We specialize in life insurance, final expense, and mortgage protection solutions, with a strong commitment to integrity, service, and long-term client relationships.

Job Summary

We are seeking a dedicated and strategic Customer Retention Sales Manager to lead our client retention efforts. You will manage a remote team focused on maintaining and strengthening relationships with existing clients to reduce policy cancellations and increase satisfaction. This role offers a 100% commission-based compensation model, ideal for a performance-driven leader who values flexibility and results.

Responsibilities

  • Lead and manage a remote team dedicated to customer retention and satisfaction
  • Develop and implement strategies to reduce policy cancellations and increase client loyalty
  • Conduct policy reviews and value-based conversations with clients
  • Identify upsell and cross-sell opportunities to enhance client protection
  • Handle escalated client concerns with professionalism and empathy
  • Monitor team performance and provide coaching to improve results
  • Collaborate closely with sales and service teams to ensure continuity of the customer journey
  • Maintain accurate records of client interactions and team metrics

What We Offer

  • 100% Commission Earn based on your and your team's performance, with no limits
  • Remote Flexibility Work from anywhere with a flexible schedule
  • Ongoing Training Access to leadership development and coaching
  • Supportive Team Culture Join a values-driven and growth-oriented environment
  • Clear Advancement Opportunities for career growth within the agency

Requirements

  • Minimum of 2 years experience in sales, customer service, or account management
  • Previous leadership or management experience preferred
  • Strong communication, problem-solving, and organizational skills
  • Comfortable managing remote workflows and using CRM platforms
  • Life & Health insurance license or willingness to obtain within 30 days

If you are a relationship-driven leader ready to drive client loyalty and earn uncapped commissions, apply now to join The Rustman Agency as a Customer Retention Sales Manager.

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Customer Retention Sales Manager • North Little Rock, AR, United States

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