Talent.com
Inizio Partners
Director of Customer SuccessInizio Partners • Mc Lean, VA, United States
Director of Customer Success

Director of Customer Success

Inizio Partners • Mc Lean, VA, United States
2 days ago
Job type
  • Full-time
Job description

Director of Customer Success

Tysons, Virginia, United States

About the Job

Our client is a fast-growing leader in the Data Privacy industry. Their patented hybrid artificial intelligence technology is currently used by Fortune 500 companies to help protect customer/consumer data and also comply with privacy laws around the world.

Role

We are currently recruiting a Director of Customer Success who will be responsible for building and leading a team of customer success managers and ensuring customer satisfaction and retention across our customer base.

Responsibilities

  • Develop and implement a customer success strategy that aligns with our business objectives and ensures customer satisfaction and retention.
  • Build and lead a team of customer success managers who are responsible for onboarding, training, and supporting our customers.
  • Define and measure key customer success metrics, such as customer satisfaction, renewal rates, and upsell opportunities, and develop strategies to improve these metrics.
  • Work closely with the sales team to identify cross-selling and upselling opportunities and ensure a seamless handoff between the two teams.
  • Establish strong relationships with key customers and serve as an escalation point for customer issues.
  • Collaborate with the product team to ensure customer feedback is incorporated into product development and roadmap planning.
  • Develop and deliver customer success training programs for both internal teams and customers.
  • Keep up to date with industry trends and best practices and share this knowledge with the team to continuously improve our customer success function.

Qualifications

  • Bachelor's degree in computer science, Business Administration, Marketing, or related field.
  • 10+ years of experience in customer success, account management, or a similar role in a SAAS company.
  • Experience in the Data Privacy space is highly desirable.
  • Proven track record of building and leading high-performing customer success teams.
  • Strong customer focus and a passion for delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal teams.
  • Strong analytical skills and the ability to use data to drive decision-making.
  • Experience working in a fast-paced, dynamic environment with the ability to adapt to change and ambiguity.
  • Willingness to travel as needed.
Create a job alert for this search

Director of Customer Success • Mc Lean, VA, United States

Similar jobs

Director of Capture

ValidaTekFalls Church, VA, United States
Full-time

ValidaTek is seeking a Director of Capture to join our Capture Management Team.This position will provide leadership and support for all phases of the capture life-cycle.The Director of Capture wil... Show more

 • Promoted

Director of Engineering

ScoutReston, VA, United States
Permanent

Scout is building a new way to see and operate in space: with a new paradigm of data empowering every satellite to make space safer.We are a rapidly growing team; we are deploying real solutions to... Show more

 • Promoted

Director of Claims Product Management

Saxon GlobalManassas, VA, United States
Full-time

Minimum of 10 years of experience in the insurance industry, with a focus on claims management.Proven experience managing a team of Product Managers and Business Analysts.Strong understanding of th... Show more

 • Promoted

Senior Director, Total Rewards

MyEyeDrVienna, VA, United States
Full-time

DescriptionAbout the roleThe Senior Director of Total Rewards is responsible for the strategic design, execution, and evolution of the organization's Total Rewards programs.This leader oversees all... Show more

 • Promoted

Sr. FP&A Manager, Customer Success

AnaplanReston, VA, United States
Full-time

FP&A Manager, Customer Success.At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our c... Show more

 • Promoted

Vice President/Senior Director, Customer Strategy & Transformation

CventWest Mclean, VA, United States
Full-time

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500.Founded in 1999, Cvent del... Show more

 • Promoted

Director, Performance Excellence - Systems Engineering & Production

CACI InternationalReston, VA, United States
Full-time

Director, Performance Excellence - Systems Engineering & Production.CACI Performance Excellence is a team of seasoned program management professionals who support, drive and oversee outstanding per... Show more

 • Promoted

Global Director of Incentives and Loyalty (Remote)

M3USAGaithersburg, MD, United States
Remote
Full-time

Description :The Global Director of Incentives and Loyalty will design implement and manage global incentive programs tailored to healthcare professionals and patients participating in our market r... Show more

 • Promoted

Director of Brand Partnerships (Remote)

charity: waterVienna, VA, United States
Remote
Full-time

Director Of Brand Partnerships (Remote)Main areas of focus :Brand partnership Development, Cultivation and Stewardship, Team Management, Fundraising, Brand BuildingLocation :Remote - U.Eligibility ... Show more

 • Promoted

Director of Sales

Dignity Home CareSterling, VA, United States
Full-time

At Sunrise Senior Living, we believe meaningful work starts with purpose.Our team members are passionate about making a positive difference in the lives of residents every day.As Director of Sales ... Show more

 • Promoted

Area Director of Revenue Strategy

Crescent Hotels & ResortsFairfax, VA, United States
Full-time

Area Director Of Revenue Strategy.We are seeking an experienced and strategic-minded individual to join our team as an Area Director of Revenue Strategy.This role will collaborate closely with prop... Show more

 • Promoted

Director of Operations

Chick-fil-AFrederick, MD, United States
Full-time

Operations Director at Chick-fil-A Frederick North.Previous Chick-fil-A experience is required.The Operations Director at Chick-fil-A at Frederick North delivers operational excellence, fosters per... Show more

 • Promoted

Area Director of Revenue Strategy

CrescentFairfax, VA, United States
Full-time

Area Director Of Revenue Strategy.We are seeking an experienced and strategic-minded individual to join our team as an Area Director of Revenue Strategy.This role will collaborate closely with prop... Show more

 • Promoted

Director of Compensation

Bellatrix HRM IncFalls Church, VA, United States
Permanent

Falls Church, VA, United States.Bellatrix-Latin for "Female Warrior" Owned and operated in a HUBZone, with over 25 years in the HR, Talent Acquisition and Government Contracting.Like the Bellatrix ... Show more

 • Promoted

Lead Strategist, Customer Success Strategy and Operations

Appian CorporationMc Lean, VA, United States
Full-time

Lead Strategist, Customer Success Strategy and Operations.Here at Appian, our values of Intensity and Excellence define who we are.We set high standards and live up to them, ensuring that everythin... Show more

 • Promoted

Sr. Director of Capability Development

BAE SystemsMc Lean, VA, United States
Full-time

Director of Capability Development.Director of Capability Development ensures the engineering readiness, technical excellence, and rapid-execution capability of the A3 innovation portfolio.Operatin... Show more

 • Promoted

Director of Sales & Business Development

Strategic HR ClientFalls Church, VA, United States
Full-time

Director of Sales & Business Development.Job Opportunity: Director of Sales and Business Development with Formative 3D in Falls Church, VA.Are you skilled at building long-term, consultative client... Show more

 • Promoted

Head of Customer Success - Remote-Eligible SaaS Growth Leader

Procurement Sciences AIReston, VA, United States
Remote
Full-time

A leading AI-driven SaaS company is seeking a Head of Customer Success to drive growth and retention.The successful candidate will oversee the entire post-sales journey, manage customer health, and... Show more

 • Promoted

Director of Delivery

SOSiReston, VA, United States
Full-time

SOSi is seeking a Director of Delivery to scale and standardize how programs are executed and to build the agentic AI-powered delivery engine that makes that possible.This role sits at the intersec... Show more

 • Promoted

Customer Success Manager (Mid Atlantic - Remote)

GuidePoint SecurityFairfax, VA, United States
Remote
Full-time

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk.By taking a three-tiered, holistic approach for ... Show more