Clinic/Practice Assistant Lead

Call Center Operations And Clinic Administration Professional

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The ideal candidate is an organized, proactive professional with strong experience in call center operations and clinic administration. They excel at assisting support staff, managing daily workflows, and ensuring smooth clinic operations within a fast-paced, multidisciplinary environment. Working alongside internationally recognized clinicians and researchers at the Center for Pain Medicine, they support an interdisciplinary team dedicated to improving the lives of patients with acute and chronic pain. While not involved in direct patient care, they demonstrate professionalism, empathy, and a commitment to enhancing the patient experience as part of a world-class program at Brigham and Women's Hospital.

Essential Functions

• Supervise and mentor clinic support staff, including administrative and clinical assistants.
• Oversee daily operations to ensure efficient workflow and high-quality patient care.
• Collaborate with healthcare providers to coordinate patient appointments and manage patient flow.
• Implement and maintain clinic policies and procedures to enhance operational efficiency.
• Assist in training new staff and providing ongoing education for existing staff.
• Manage patient inquiries, concerns, and feedback to ensure satisfaction and compliance with standards.

Qualifications

Education

Associate's Degree Healthcare Administration required and Bachelor's Degree Healthcare Administration preferred

Can this role accept experience in lieu of a degree?

Yes

Licenses and Credentials

Experience

Experience working in a healthcare setting 3-5 years required and Experience in a leadership or supervisory role 2-3 years required

Knowledge, Skills and Abilities

- Strong leadership and team management abilities.

- Excellent communication and interpersonal skills.

- Proficiency in electronic health record (EHR) systems and office software.

- Knowledge of medical terminology, billing, and coding processes.

- Ability to multitask and manage competing priorities in a fast-paced environment.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

850 Boylston Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$21.73 - $31.02/Hourly

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.