Account Manager

Account Manager

Daupler is modernizing the way critical infrastructure organizations serve their communities. Millions of people depend on safe water, reliable power, and essential services every dayand we help the professionals who deliver those services operate faster, smarter, and more reliably.

From responding to a burst water main to keeping customers informed during a power outage, Daupler provides the infrastructure for service excellence. Backed by top-tier investors, we are scaling rapidly and looking for mission-driven individuals to help bring 21st-century tools to utilities and government operations.

As we expand our footprint, Daupler is seeking an innovative and resourceful Account Manager who can ensure customer success while driving retention. This role is at the intersection of relationship management, business strategy, industry expertise, and project management excellence.

The ideal candidate will not only be a trusted partner to clients, but bring strong knowledge of utilities, infrastructure, or public-sector operations. They will excel at managing internal and external resources to ensure seamless execution, customer satisfaction, and sustainable growth.

If you thrive in a fast-paced, collaborative environment and are motivated by solving real-world challenges with technology, we'd love to hear from you.

What You'll Be Doing

Relationship Management

• Serve as the trusted advisor and primary point of contact for assigned accounts.
• Build deep, long-term relationships across client organizations at multiple levels.
• Partner with clients to understand their needs, goals, and industry-specific challenges.
• Monitor performance and satisfaction, proactively addressing risks and ensuring success.

Project & Resource Management

• Own the planning and delivery of client-facing projects: defining scope, milestones, timelines, and success criteria.
• Manage multiple, concurrent projects with precision and attention to detail.
• Coordinate cross-functional teams (support, product, implementation, engineering) to ensure smooth delivery and measurable results.
• Anticipate resource needs, adjust plans as priorities shift, and proactively communicate risks and solutions.
• Use structured project management practices to ensure accountability, visibility, and client confidence.

Account Retention & Growth Strategy

• Maintain a high retention rate of assigned accounts through proactive value deposits and strong relationship building.
• Identify and assist in executing upsell and expansion opportunities by aligning client needs with Daupler's capabilities.
• Co-pilot negotiations and renewal conversations with Sales to ensure alignment on scope and customer priorities.
• Collaborate closely with sales, product, and marketing to ensure clients benefit from new offerings and quality of life enhancements.

Industry Expertise

• Leverage industry knowledge (utilities, public works, infrastructure, or govtech) to provide relevant insights and thought leadership to clients.
• Stay informed on industry trends and regulatory changes, advising clients on best practices and how Daupler's solutions can help.

Client Advocacy

• Advocate for client needs internally, influencing product roadmaps and service improvements.
• Cultivate strong client champions to generate referrals and case studies.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in Project Management, Account Management, or Client Success.
• Prior exposure to utilities, water, power, public-sector, or govtech industries strongly preferred.
• Exceptional communication skills. Clear, concise, and empathetic.
• Proven ability to plan, manage, and deliver projects with multiple stakeholders.
• Strong organizational skills - able to juggle multiple priorities with attention to detail.
• Collaborative mindset with a track record of working cross-functionally.
• Demonstrated ability to drive revenue growth while maintaining customer satisfaction.

About You

We're looking for someone who embodies:

• Grit: Driven to overachieve, even when challenges arise.
• Curiosity: Eager to understand industries, customer pain points, and opportunities.
• Impact: Analytical and action-oriented - able to quickly diagnose problems and recommend solutions.
• Empathy: Customer-first mindset, ensuring decisions are guided by their success.
• Openness: Humble, self-aware, and receptive to feedback.
• One Team Mentality: Skilled at aligning diverse teams to deliver the best customer outcomes.

Why Daupler?

• Flexible and casual work environment, with hybrid options.
• Unlimited PTO - we value rest and balance.
• Health, dental, and vision insurance provided.
• Growth opportunities in a rapidly scaling company solving meaningful problems.

Location: Kansas City, MO (on-site with some flexibility)