Supervisor, Clinic Operations

The Position

Incumbent works under the direction of a Division Chief or designee, coordinating, directing and operating the Douglas County Health Department (DCHD) Clinic.

Essential Functions

Oversee clinic operations including service delivery quality, efficiency, legal compliance and program activities ensuring quality client care and adhering to established DCHD mission, practices and procedures.

Define and implement patient care standards, evaluating and modifying standards and methods.

Establish and maintain effective work relationships with clients, supervisors, County employees, elected officials, attorneys, law enforcement, judges, other agencies, and the public.

Comply with Civil Service Rules, collective bargaining agreements, County policies, department policies and laws to create a cooperative, safe, respectful and quality work environment.

Adhere to and ensure staff compliance with established protocols and procedures.

Conduct chart audits maintaining documentation standards.

Oversee the integration and implementation of Electronic Health Record (EHR) system.

Oversee insurance billing in clinic.

Maintain Clinic licensure and monitor status of licensed staff.

Supervise assigned staff (e.g., hiring, orienting, scheduling, training, monitoring, assisting, coaching, evaluating, completing personnel actions).

Promote a safe working environment through various activities (e.g., education, safety policy review, safety procedure enforcement).

Prepare and present budget recommendations and manage expenses within budget.

Ensure completion of required reporting within established timeframes, agency and grant requirements.

Provide appropriate information for the media to the Supervisor, Health Communications and Health Director.

Participate on various boards and committees.

Conduct various community presentations.

Develop and implement Section strategic and business plans, policies, goals, and procedures and assist in the development of department policies, goals, and procedures.

Conduct preliminary subcontractor discussions and monitor work, ensuring contract deliverables.

Maintain job knowledge and skills (e.g., research, meetings, webinars, seminars, continuing education).

Research potential grants, create/maintain documentation supporting grant requirements, and collaborate with internal resources during application submission.

Implement awarded grants, providing required reporting and other information, ensuring requirements within established timeframes.

Review revenues, expenditures and invoicing ensuring proper billing for grants and contracts.

Perform the duties of assigned staff ensuring coverage and delivery of essential services.

Participate in public health emergency response training responding during emergency.

Safely operate a motor vehicle when required to travel on County business.

Report to work with regular, consistent attendance.

Perform other duties as assigned and directed.

Education and Work Experience and Other Requirements

Master's degree from an accredited university or college in Health Administration, Healthcare, Public Administration, Nursing or directly related field required.

Registered Nurse (RN) with current Nebraska license or a compact state recognized by the Nebraska Board of Nursing upon hire and maintained in good standing throughout employment required.

Five (5) years of public health clinic or directly-related experience required.

One (1) year of supervisory experience required.

One (1) year of grant writing experience preferred.

Certification in Public Health (CPH) credential preferred.

Valid driver's license and own transportation upon hire and maintained throughout employment required.

Completion of a pre-employment criminal record check and conditional offer drug screen required.

*Equivalent combination of education and work experience may be substituted for requirements on a year-for-year basis.

Physical Requirements & Working Conditions

Work is generally performed in an office or clinic setting. Noise level is usually moderate to loud. Work hours are typically standard day-shift hours; however, schedule may vary (e.g. days, hours, shifts, evenings, weekends, overtime/extra hours, emergency call-in). Work involves potential exposure to biohazards and potential risk of injury Work may be stressful when dealing with time constraints, multiple/changing priorities, limited resources and uncooperative/irate individuals.

Work requires some physical activity, including extended periods of standing, walking, kneeling, bending, frequent reaching and occasional sitting, crouching, stooping, and balancing. Incumbent must possess the physical ability to restrain a child/adolescent. Work also requires the ability to frequently lift and/or carry objects weighing up to 25 pounds and occasionally up to 40 pounds.

Required sensory abilities include vision, hearing and touch. Visual abilities, correctable to normal ranges, include close, distance, color and peripheral vision, depth perception, and the ability to adjust focus. Communication abilities include the ability to talk and hear within normal ranges. Incumbent must possess the hand-eye coordination and manual dexterity necessary to operate computers and other equipment.