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Talon Recruiting
Service Manager Opportunity in Fontana, CATalon Recruiting • Fontana, CA, United States
Service Manager Opportunity in Fontana, CA

Service Manager Opportunity in Fontana, CA

Talon Recruiting • Fontana, CA, United States
11 hours ago
Job type
  • Full-time
Job description

Service Manager

Talon Recruiting has partnered with a National Compressor Manufacturer. They are in search of a Service Manager to join their team in Fontana, CA. Basic Function: Develop the customer service business in the assigned region/area in accordance with company standards, while always striving to understand the needs and expectations of the customer. Provide daily oversight for a team of experienced Service Technicians. Nature & Scope: Develop the customer service business in the assigned region/area including establishing goals for service-related products and results. Oversee the daily operations of a team of experienced Service Technicians, providing leadership, development, support, and motivation for the team.

Principle Duties:

  • Meet or exceed established business goals.
  • Control costs and maximize profit levels within budgetary guidelines.
  • Strengthen customer relations by making routine visits to resolve issues, advice on service standards, sell service agreements/products, including training, as required.
  • Responsible for maximizing retention and service revenue potential from current Quincy installed base.
  • Achieve sales goals as defined in terms of revenue and quantity of compressors serviced by department.
  • Plan and control the daily workload of the Service Technicians and provide technical support to the Service Technicians and customers.
  • Interview, hire, and provide orientation/training for new employees.
  • Oversee and improve the efficiency of daily administrative routines.
  • Visit customers and provide advice on service standards and sell service plans, products, and training.
  • Proactively identify, pursue, and resolve customer service issues.
  • Support the daily operations of Service Technicians by facilitating communications with technical support, sales/marketing, and the customer.
  • Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
  • Safety: Maintain a safe working environment while enforcing safety procedures and compliance to federal laws and regulations.
  • Arrange safety training for Service Technicians as mandated by regulatory agencies and customers.
  • Maintain documentation/certification records relevant to this training.
  • Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Education and Experience:

  • Associate's or Bachelor's Degree preferred.
  • 5-7 years of directly relevant experience, preferably within the compressed air industry.

Job Knowledge, Skills, and Abilities:

  • Must be self-directed and have excellent organizational, supervisory, interpersonal, verbal and written communication, and problem-solving skills.
  • Knowledge of safety practices and procedures and OSHA regulatory compliance required.
  • Must be proficient in Microsoft Office, including Word and Excel; proficiency in IBM Lotus Notes applications preferred.
  • Some travel required.
  • Must have a valid driver's license.

Compensation & Benefits:

  • Competitive salary, plus bonus
  • Benefit and Insurance package
  • Field Service Vehicle
  • 401k
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Service Manager Opportunity in Fontana, CA • Fontana, CA, United States

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