Senior Admissions Officer

Senior Admissions Officer

Founded more than a century ago, Bank Street has a long history as a leader in progressive education and a deep commitment to principles of social justice. We see in education the opportunity to build a better society.

Bank Street Graduate School of Education offers degree programs leading to the Master of Science (MS), Master of Science in Education (MSEd), or the advanced Master of Education (EdM). All programs are registered with the New York State Education Department and most lead to New York State certification.

The Office of Graduate Admissions is responsible for recruiting, nurturing, and advising prospective students from initial interest to matriculation. Reporting to the Senior Associate Director of Admissions, the Senior Admissions Officer is the primary point of contact for the prospective students, applicants, and matriculants, providing high-touch support and serving as an essential ambassador for Bank Street, ultimately fostering long-term relationships that carry through to enrollment. In this role, you will help applicants understand the transformative value of a Bank Street degree, inspiring candidates to connect with our deeply rooted mission of learner-centered, social-justice-oriented teaching and leadership.

This dynamic position combines relationship-building with data-informed strategy, requiring active participation in on- and off-campus recruitment, including some travel, application reviews, and internal academic partnerships. As a Senior Officer, you will manage a dedicated student caseload and take strategic leadership over a specific portfolio of academic programs, serving as the team's subject matter expert for those areas. From conducting personalized outreach and hosting program-specific and general evening information sessions to tracking pipeline health in Slate, you will champion prospective students through every stage of the admissions process and seamlessly transition them through to the start of classes.

Key Responsibilities

• Program & Territory Ownership: Manage a dedicated applicant caseload and serve as the primary admissions team expert and leader for a specific portfolio of academic programs. Act as the strategic owner of these "territories," monitoring their overall pipeline health from prospect to matriculation.
• Proactive Outreach: Conduct consistent, personalized outreach to prospective students and applicants to drive engagement and conversion throughout all stages of the application funnel.
• Advising & Support: Provide detailed information regarding academic programs, the Bank Street philosophy, admissions requirements, and the application process to ensure candidates are well-qualified and prepared. Make connections to the Financial Aid team as appropriate and serve as a main point of contact for prospective students and applicants.
• Application Review: Serve as a core member of the admissions committee by reading and evaluating applications to determine institutional fit and minimum application requirements by program.
• Recruitment & Events: Help plan and represent the institution at on-campus, online, and off-campus recruitment events, presenting a professional and knowledgeable face for the organization, and building relationships with prospective students and partners. Own and facilitate information sessions and recruitment events tailored to your assigned programs, while proactively identifying and suggesting new marketing avenues and recruitment initiatives to expand your pipeline.
• Internal Partnership: Work directly with internal academic partners to resolve applicant questions and ensure prospects are moving through the admissions process seamlessly. Build strong relationships with faculty within your assigned programs and optimize opportunities for collaboration for recruitment and applicant advising.
• Post-Acceptance Work & Advisement: Work directly with admitted and matriculated students through orientation initiatives, prerequisite advisement toward degree completion, and other tasks assigned in the overall Enrollment Management and Student Services group.
• Application System Support: Assist with application cycle launches and email management.
• Trend Analysis & Reporting: Leverage system tools to analyze and report on recruitment patterns, application pipeline health, and progress to enrollment confirmation within the admitted student class.
• Supporting Bank Street College Events: Represent the Office of Graduate Admissions at Bank Street-held events, including internal conferences, lectures, and commencement.
• Other duties as assigned and needs evolve.

Qualifications

• A bachelor's degree, plus 3-5 years of relevant work experience is required.
• A valid driver's license is required.
• Customer service experience required; experience in recruitment, admissions, or student services is preferred.
• Demonstrated experience managing a recruitment territory, applicant caseload, or specific academic program portfolio is preferred.
• Experience with Slate (Technolutions) is preferred.
• Demonstrated ability to problem solve, and work independently. Must take ownership of tasks, be proactive, focus on business goals, and collaborate effectively as part of a cohesive team.
• Excellent analytical, communication, organizational, and interpersonal skills required.
• Requires excellent writing for professional communication, including drafting compelling emails, FAQs, and admissions evaluations.
• Ability to connect authentically with prospective students and diverse audiences.

Position Requirements

• Ability to participate in recruitment travel throughout the year.
• Information sessions typically take place in the evenings and are a necessary part of the role - candidates must be able to do some work in the evenings.
• Unless working an event, work days are Monday through Friday and typically 9 am to 5 pm with three days in the office. Must be able to work either 10 am - 6 pm or 11 am to 7 pm one to two days per week.

Salary range: $69,000-$74,000