Restaurant Manager | Dram Yard at ARRIVE Wilmington

Restaurant Manager | Dram Yard Restaurant At Arrive Hotel Wilmington

We're looking for a conscientious, hospitality-driven Restaurant Manager at Dram Yard who can enthusiastically and efficiently run daily operations, train and manage staff, as well as oversee inventory and ensure delightful guest experiences that align with our brand standards.

Located at ARRIVE Wilmington, Dram Yard offers Southern coastal flavors with a global twist using locally-sourced ingredients in its intimate and thoughtfully designed dining room. This local favorite offers breakfast, barista service, dinner, and weekend brunch. If you're passionate about creating memorable experiences, thrive in a dynamic environment, and find joy in providing delightful, consistent service that turns first-time visitors into regulars, we invite you to join our team at Dram Yard.

The Tasks At Hand:

• You're the friendly face that enhances our guests' experience by bringing your own flavor to the table
• Making sure guests are having a fabulous time, from the moment they arrive until it's time to say goodbye.
• Oversees the function of all food and beverage in the hotel to ensure excellent customer service and maximize revenue and profits to support overall hotel operations.
• Consistently offers professional, friendly and engaging service.
• Ensures service standards and all brand standards are followed while actively supporting the entire restaurant/bar team.
• Handles guest concerns and reacts quickly and professionally.
• Balances operational, administrative and colleague needs.
• Maximizes revenues by communicating regularly with the Corporate Food and Beverage teams to implement agreed upon strategies, practices and promotions.
• Assists in managing the departmental budget.
• Manages all event inquiries and oversees bookings of Restaurant and Bar.
• Handles contracts and financials for on-site events.
• Schedules staffing and oversees execution of on-site events.
• Develops and implements cost-saving and profit-enhancing measures.
• Reviews, prepares, and updates forecasts as needed.
• Communicates with all departments to ensure that customer service needs and expectations are fulfilled.
• Works with the Managing Directors of Restaurants and Corporate Director of Restaurants to develop and implement menus and makes recommendations on menu items.
• Assists with interviewing, selecting, training, counseling, disciplining and scheduling of all food & beverage team members.
• Works directly with staff to ensure food and beverage quality, branded service, and cleanliness are strictly adhered to.
• Ability to execute both opening and closing duties and maintain an efficient, effective, and prioritized work schedule.
• Maintain inventory and its protocols and systems.
• Manages the Gazebo Bar and exterior F&B spaces and ensures service is handled appropriately and the area in maintained and cleaned consistently to standards.

Specific Administrative Functions:

• Scheduling of all F&B FOH staff.
• Send Weekly Email Reports to management and attend weekly management meetings.
• Send Weekly Email blasts to FOH staff and Chefs outlining any news or memos.
• Host FOH meetings regularly for all staff
• Review, respond and distribute restaurant emails daily.
• Responds to guest online reviews.
• Manage online reservations system and communicate reservations (phone & email).
• Assist with FOH ordering including Beverage, Coffee/Tea, Ink, Paper, Supplies, and similar.
• Manage comps and discount, manage service staff tip log, ADP Time clock, and PMS and POS.
• Assist with photos and content curation for Social Media.
• Other duties as assigned.

What We're Looking For:

• Familiarity with MS Office, Google Apps and other organizational computer tools.
• Flexible and adaptable to change.
• Requires a flexible schedule for weekdays and weekends.
• Fluency in English both verbal and non-verbal preferred.
• Provide legible communication and directions.
• Compute basic arithmetic.
• Current Serv Safe Food Handler Certificate Required.
• Flexible schedule must be available to work a variety of shifts.
• Perform job junctions with attention to detail, speed and accuracy.
• Prioritize, organize, and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Work with minimal supervision.
• Ability to carry up to 40lbs.
• Ability to walk, stand, and bend continuously.
• 3-5 years senior management experience in overall Food & Beverage operation, including banquets experience. Service background required.

What's In It For You:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you're under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

More About Us:

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.

We're a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us!