TEAM SCG is hiring a senior operations leader to oversee the systems and processes that support our client e-commerce programs. We power inventory-backed client webstores ("company stores") used by organizations to distribute branded merchandise for employees, events, marketing initiatives, and loyalty programs. These programs combine e-commerce storefronts, inventory management, and warehouse fulfillment.
This role is responsible for ensuring those programs operate reliably and scale effectively. Key areas of focus include inventory planning, order management workflows, fulfillment performance, and the development of repeatable operational processes.
This is not a marketing e-commerce role. This is an operations leadership role focused on inventory, fulfillment, and operational infrastructure. The right person in this role will help strengthen the operational foundation of our programs and is tech savvy with a creative approach to problem solving.
While you will lead team members responsible for building and managing webstores, you will also maintain working familiarity with the webstore platforms and supporting systems. This allows you to audit store configurations and inbox activity, identify potential operational risks, and ensure programs are set up and maintained correctly.
You will also serve as the operational voice in client strategy discussions, working closely with sales and marketing to:
This job summary is not exhaustive, and additional duties may be assigned to support the overall goals of the company.
Working Hours: Team SCG operates Monday through Friday, 9AM-5:30PM EST
Benefits: Paid Time Off | 401K | Profit Sharing | 50% Employer-Paid Health Insurance | Optional Vision and Dental Insurance | 100% Employer Paid Life Insurance and Short-Term Disability Insurance
Senior Manager, Program Operations • Fort Lauderdale, FL, United States
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