IT Manager - Network Operations

IT Manager Network Operations (Full-Time, Hybrid St. Louis, MO)

Technology plays a critical role in enabling business operations and delivering reliable, scalable services across distributed environments. We are seeking an experienced IT Manager Network Operations to lead and oversee network operations in a complex enterprise environment.

This role is responsible for managing day-to-day network operations, leading a team of engineers, and ensuring the stability, performance, and security of network infrastructure. The position offers the opportunity to drive operational excellence, support large-scale network environments, and contribute to ongoing modernization and cloud networking initiatives.

This is a hybrid position based in St. Louis, Missouri, requiring a combination of on-site and remote work.

Leadership & Team Management

• Lead and manage a team of network engineers, including providing guidance, coaching, and performance management
• Ensure team effectiveness, resource utilization, and continuous improvement
• Manage staffing levels and scheduling to support 24/7 operational coverage
• Act as an escalation point for critical incidents, including high-priority outages (P1 incidents)
• Build cross-functional relationships to drive collaboration and remove barriers to success
• Partner with leadership and other departments to align network operations with broader IT and business objectives

Network Operations & Infrastructure Oversight

• Oversee network operations across multiple data centers and distributed locations
• Manage and support enterprise networking technologies, including routing, switching, firewalls, load balancing, and DNS/DHCP/IPAM solutions
• Ensure reliable WAN connectivity across corporate locations and remote sites
• Provide technical oversight for technologies such as Cisco IOS, Arista, Nexus, Palo Alto firewalls, F5 load balancers, and cloud-managed networking solutions

Incident Management & Service Delivery

• Oversee resolution of break/fix issues and ensure high service delivery standards
• Manage escalation processes across internal teams and third-party support providers
• Ensure timely response and resolution to network incidents and outages

Project & Program Delivery

• Lead and coordinate network-related projects from planning through execution
• Collaborate with cross-functional teams to deliver infrastructure and modernization initiatives
• Manage multiple concurrent efforts and roadmaps within network operations

Operational Excellence

• Identify and drive improvements in network operations, including automation and monitoring
• Develop and implement processes to improve efficiency and service quality
• Monitor performance metrics and ensure adherence to service level agreements (SLAs)
• Support cloud networking initiatives and ongoing infrastructure optimization

Qualifications Required

• Authorized to work in the U.S. without current or future sponsorship requirements
• Must reside in St. Louis, Missouri, or the surrounding area
• Must be able to work 4:00 PM 1:00 AM CST
• 6+ years of experience in network operations or related IT roles
• Experience leading and mentoring technical teams in a complex networking environment
• Strong knowledge of LAN/WAN, cloud networking, and broadband technologies (e.g., VPN, DHCP, DNS, VLANs)
• Understanding of networking protocols such as TCP/IP, SNMP, and remote access technologies
• Experience working in Agile/Scrum environments using tools like Jira and Confluence
• Strong communication skills, with the ability to translate technical concepts to non-technical stakeholders
• Ability to prioritize effectively, balance risk, and operate in high-pressure environments
• Commitment to incorporating security into all technical decisions and processes

Preferred

• Bachelor's degree in Computer Science, Information Systems, or a related field
• 2+ years of people management experience (hiring, coaching, performance management, etc.)
• Experience working in large-scale enterprise networking environments
• Familiarity with AWS and/or Azure networking services
• Experience with enterprise tools such as ServiceNow
• Strong problem-solving skills with the ability to evaluate and improve existing solutions
• Demonstrated ability to drive team development and improve outcomes through coaching