Talent.com
Extended Stay America
Team Lead-109010Extended Stay America • Norco, CA, United States
Team Lead-109010

Team Lead-109010

Extended Stay America • Norco, CA, United States
1 day ago
Job type
  • Full-time
Job description

Team Lead Position

The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement in the Key Performance Indicators and 100% guest satisfaction. The TL resolves guest and associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. The TL assumes the GM's responsibilities when required. The TL also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

Major / Key Job Duties

  • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
  • Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction.
  • Assists GM in training associates on brand standards and job performance expectations.
  • Upholds and enforces company standards and policy compliance at the hotel level. The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
  • Assists the GM in monitoring in-house guest balances and issuance of refund checks.
  • Assists with monitoring monthly inventory of supplies and equipment. Ensures that day-to-day purchases are within budget and with approved vendors. Assists the GM in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.
  • Serves as first level of contact for guest service issues. Resolves guest issues or determines necessity to escalate to the GM as needed.
  • Embrace the company's service culture and treat all guests and associates with professionalism, respect and kindness.
  • Instills 100% guest satisfaction objective to hourly associates.

Other Duties

  • Assists with sales-related activities to increase occupancy, enters Quality SOAR leads weekly, supports the GM by seeking potential business in the local market, making sales calls and other telemarketing activities.
  • Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel.
  • Inspects guest rooms.
  • Assists with active review and monitoring of social media websites to ensure timely and appropriate responses.
  • Assists with database checks, quick hit meetings and guest ready / visual inspections as needed.

Benefits

  • Weekly Pay!
  • Competitive Wages
  • Great working environment
  • Employee Recognition Programs
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Care and Dependent Care Flexible Spending Accounts
  • Employer Paid Basic Life and AD&D Insurance
  • Employer Paid Long Term Disability
  • Optional Employee Paid - Voluntary Benefits
    • Short-Term Disability
    • Buy-Up Long-Term Disability
    • Supplemental Life Insurance
    • Dependent Life Insurance
  • 401(k) Savings Plan
  • Paid Time Off
  • Employee Assistance Program (EAP)
  • Employee Perks Program offering discounts to major companies

Compensation

Pay ranges for the following states only:

  • California: $18.00 - $24.00
  • Colorado: $17.00 - $21.00
  • Illinois: $17.00 - $21.00
  • Minnesota: $17.00 - $21.00
  • New Jersey: $18.00 - $25.32
  • Washington: $18.50 - $24.00
  • Whitestone, NY: $21.27 - $22.62

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Create a job alert for this search

Team Lead-109010 • Norco, CA, United States

Similar jobs

Team Member

CoffeeandbagelbrandsIrvine, CA, United States
Full-time

Breakfast with Us, and Dinner with Your Loved Ones!.Bagels believes in the bagel, and we've been baking bagels fresh daily since 1995.We guarantee two things: First, to spread a little more joy and... Show more

 • Promoted

Remote Work – Product Assessments - $25-$45 per hour (No Experience)

Online Consumer Panels AmericaPiñon Hills, California, US
$25.00–$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Team Lead

TradeJobsWorkforceIrvine, CA, United States
Full-time +1

We believe that taking care of our guests begins with taking care of our crew, and we try to do an amazing job with both.No insane hours, no crazy demands; just great food, great people and a great... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausPhelan, CA, US
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

LEAD Die Cutting Operator - 3rd Shift

AutajonCorona, CA, United States
Full-time

Lead Die Cutting Operator - 3rd Shift.We see beautiful packaging and detailed labels in every aspect of our day-to-day lives and don't think much about it.But where does the packaging and labels ac... Show more

 • Promoted

Data Entry Product Support - No Experience

GLOCPAPiñon Hills, California
$15.00 hourly
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Team Lead (PT)

Sky Zone LLCMission Viejo, CA, United States
Full-time

The Team Lead is an entry-level leadership position designed to give employees delegation and ownership responsibilities during a park shift.Team Leads are trained in basic leadership skills and pr... Show more

 • Promoted

O365 Tech architect

Syntricate TechnologiesWrightwood, CA, United States
Full-time

Show more

 • Promoted

Shift Lead - 1486

Five GuysMission Viejo, CA, United States
Full-time

The pay for this position starts at $20.At our restaurant, Shift Leaders aren't just supervisorsthey're hands-on leaders who set the tone for every shift.You'll lead by example, work side-by-side w... Show more

 • Promoted

Team Member

Pizza HutPomona, CA, United States
Full-time

Working at Pizza Hut is about making hungry people happy.It's about being independent and having fun, making new friends and earning extra cash.As a Pizza Hut team member, you can be the smiling fa... Show more

 • Promoted

WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

GL1Piñon Hills, California
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Intimissimi Sales Lead PT at its Irvine Spectrum - ICC7 location

CalzedoniaIrvine, CA, United States
Part-time

Intimissimi Sales Lead PT at its Irvine Spectrum - ICC7 Location.Hourly Position Type Part Time Category Retail.The Sales Lead is a crucial role for the store with a passion for client service and ... Show more

 • Promoted

Work-From-Home Product Advisor - $45 per hour

Great LionPhelan, California
$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Team Lead-109010

Extended Stay AmericaNorco, CA, United States
Full-time

The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement in the Key Performanc... Show more

 • Promoted

Consumer Research Panel Member

GL IncPhelan, California
$15.00 hourly
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Patient Care Technician - Entry Level Training Program

Dreambound Inc.Piñon Hills, California, US
Full-time

Note : This is an educational program, not a job.Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market.Looking to ... Show more

 • Promoted

Associate Lead Generation Specialist, TemporaryIrvine, CA

WeedmapsIrvine, CA, United States
Full-time

Associate Lead Generation Specialist, Temporary.Associate Lead Generation Specialist, Temporary.Onsite - 5 days per week onsite in Irvine, CA).This role will unlock new business opportunities by fi... Show more

 • Promoted

Team Leader

Automatic Data ProcessingSan Dimas, CA, United States
Full-time

Are you ready to join a company offering career advancement opportunities throughout your career journey?.Do you want to join a company with award-winning training and world-class service guideline... Show more

 • Promoted

Data Entry Product Support - $45 per hour - No Experience

GL Inc.Phelan, California
$45.00 hourly
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Shift Leader

El Pollo LocoChino, CA, United States
Full-time

Have you ever envisioned leading a team to success or dared to help manage a million-dollar business? Well here's your opportunity to live the dream! Put your team-building skills to the test and b... Show more