Community Engagement Manager

Community Engagement Manager

As Manager of Community Engagement, you join an exclusive team of leaders responsible for the implementation of the Alzheimer's Association Portfolio of Community Program Offerings. The Portfolio brings awareness, education and support to all communities in the United States and activates a grassroots network of individuals and community leaders to work toward a world without Alzheimer's and all other dementia.

Utilizing your proven leadership, networking and relationship building skills to cultivate key community connections, you will drive success and expand the reach of our community offerings by strategically identifying and engaging community partners and activating and empowering volunteers, especially in new, underrepresented and rural communities. The position not only manages and supports their team but also actively contributes to day-to-day work and deliverables

As a successful community mobilizer who will manage multiple program delivery volunteers annually, you will generate excitement and enthusiasm in the community for the cause, coach and inspire your volunteers to implement proven strategies and best practices that result in increased community presence and serving more people with awareness, education and support year over year.

This role is based out of our Charlotte, North Carolina office with frequent travel throughout the Greater Charlotte Area.

Responsibilities:

• Recruit, coach, and manage volunteers to build grassroots movements that meet organizational goals. Apply Association best practices in community engagement and volunteer activation, leveraging strong relationship-building skills to drive successful outcomes.
• Activate and support volunteers using Association methods such as peer coaching, Mission Conversations, and quality improvement strategies. Manage a balanced, volunteer-led Portfolio of Community Program Offerings with measurable growth, stepping in as needed to ensure delivery.
• Cultivate and manage community partnerships, including with underrepresented groups, using a relationship-based, results-driven approach that enhances awareness, education, support, and brand visibility in all communities. Manage a portfolio of high-impact community partners to host Association Community Program reaching new audiences year after year by securing and managing Community Partner agreements.
• Develop and execute data-informed community impact plans and secure Community Partner Agreements using a relationship-sales method aligned with local needs.
• Demonstrate cross-functional collaboration - with revenue, advocacy, leadership, and other stakeholders - to identify and qualify awareness opportunities, strategically engaging supporters to expand reach and impact. Foster a collaborative, inclusive culture that sustains long-term community impact and volunteer engagement.
• Evaluate and improve volunteer performance as needed, and manage budgets, grants, and timelines with precision.
• Inspire urgency and support for the Alzheimer's Association's full mission, advancing care, fundraising, and advocacy across all communities with an emphasis on reaching underrepresented communities with limited access to diagnosis and treatment.

Qualifications:

• Bachelor's degree or equivalent experience
• 3 5 years of proven experience in recruiting and mobilizing volunteers to achieve goals

Knowledge, Skills and Abilities:

• Confident, goal-oriented, positive self-starter able to work independently with limited supervision and collaboratively with internal and external partners
• Demonstrated ability to develop and nurture community relationships and partnerships
• Ability to manage and coach large numbers of volunteers at different experience levels with diplomacy
• Ability to work with diverse communities and demonstrate inclusion coupled with the ability to work in a highly matrixed organization
• Excellent interpersonal skills including verbal and written communication and follow-through
• Ability and willingness to travel up to 60% within the assigned territory by car. Travel in this case is considered time spent away from the office, in the community, to fulfill the job goals. While most such travel is on the same day, occasionally overnight travel or air travel may be required. Must have valid driver's license, access to reliable vehicle, good driving record and proof of automobile insurance
• Ability and willingness to work some evenings and weekends as required for volunteer mentoring and coaching and attending events.
• Strong computer skills, proficient with Microsoft Office products; experience with, or ability to rapidly learn CRM software

Title: Community Engagement Manager

Position Location: Charlotte, NC

Full-time, based on 37.5 hours per week minimum

Position Grade & Compensation: Grade 105 (The Alzheimer's Association's good faith expectation for the salary range for this role is between $45,000 $58,000)

Reports To: Senior Director of Community Engagement