Vice President - Infrastructure, Operations, & Platforms

Vice President - Infrastructure, Operations, & Platforms

Full-time

Department Name: Data & Technology

Office Type: Hybrid

Company Description

Extraordinary opportunity. Exceptional experience.

Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders.

We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.

Trucordia Values

• We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
• We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.
• We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of "what's next"?
• We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.
• We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities.

Job Description

Job Summary:

Trucordia is a PE-backed national insurance brokerage with 200+ locations and an active M&A roll-up. Our competitive edge is faster time-to-market on AI-embedded capabilities for our producers, service teams, and clients. Trucordia Go is our first flagship product, with a roadmap of others behind it.

The VP of Infrastructure, Operations & Platforms plays a critical role for that strategy. You own the technology that runs the business every day and the shared platforms that Product, Data & Analytics, and Security builds on. The role exists because our growth depends on shipping AI products quickly, securely, and repeatably, and that requires modern platform capability rather than traditional business operations.

We need a builder and enabler in this position, not just an overseer. You will inherit live transformation work (zero-trust network rollout, cloud consolidation, branch modernization) and accelerate it while standing up the platform capabilities that enable our product roadmap.

Primary Success Metrics:

• Platform adoption by Product, Data & Analytics, and AI teams.
• Product Delivery NPS of your platform and shared services.
• Time-to-market for new AI products and capabilities, measured against business commitments.
• Branch and employee productivity (uptime, MTTR, first-touch resolution, employee technology NPS).
• M&A integration cycle time on the technology stack.
• With success from all of the above measured on outcomes, not infrastructure metrics.

Duties & Responsibilities:

• Operating the platform capabilities that Product, D&A, and AI teams consumecontinuous integration and delivery pipelines, infrastructure-as-code, observability and monitoring, secrets management, identity services, deployment automation, and the AI-enabling platform services (model orchestration, evaluation infrastructure, retrieval and grounding services) that our roadmap requires. You run this as a product: intake from Product leadership, published roadmap, SLAs, capacity reserved for unplanned needs. Platform adoption is your primary measure of success.
• Public cloud strategy and operations including landing zones, reliability engineering, and cloud financial management. You set the architecture and run the environment that everything else builds on.
• End-User Services, Service Desk & ITSM
• Employee technology experience across 200+ locations: device lifecycle, productivity and collaboration tooling, AI-enabled employee assistance, and identity-driven access. Modern service desk with shift-left automation, self-service, and AI-assisted resolution. Disciplined ITSM (incident, change, problem) measured by employee productivity, not just ticket throughput.
• Operate and evolve a modern zero-trust network architecture spanning headquarters and all branches, delivered through cloud-based secure access services. Branch connectivity, wireless, and physical infrastructure standards including a repeatable Day-1 integration playbook for acquired entities.
• Shared resourcing across your function; identity cutover, network onboarding, endpoint enrollment, application rationalization. You own integration cycle time and the tradeoff conversations with the executive team when integrations compete with platform and product work for the same capacity.
• The CISO defines policies, standards, and control requirements. You operate the technologies that fulfill them; enterprise identity, endpoint detection and response, network security enforcement, and the operational tooling that runs the environment. You select, implement, and run the tools; the CISO confirms controls meet policy. First responder, with the CISO, during incidents.
• PE-grade discipline on a complex multi-vendor stack: contract terms, exit ramps, data portability, TCO transparency. Build vs. buy vs. partner decisions grounded in scalability across acquired entities.

Operating Model & Peer Relationships

• You operate in close partnership with four peer leaders. Our operating model expects leaders to stretch and collaborate across orgs where needed.
• Head of Product: your primary internal customer. Product owns the roadmap and feature delivery for internal and client-facing applications; you provide the platforms and shared services they ship on. Joint intake and prioritization rituals are required.
• Head of Data & Analytics: both customer and collaborator. D&A owns the data strategy and analytical products; you operate the data platform infrastructure underneath. Boundaries between platform operation and data product ownership are defined jointly.
• Head of Enterprise Architecture: sets technology standards and the "build once, use many" mandate; you deliver the reference implementations and operate the standardized platforms. With standards and platform capability working in tandem.
• Chief Information Security Officer: defines security policy, risk posture, and compliance requirements; you operate the technologies that meet them. Decisions on operational tooling that runs the environment sit with you, with CISO confirmation that controls meet policy.

Qualifications

• 15+ years in technology infrastructure and operations, including 5+ years in a senior leadership role at a multi-site enterprise.
• Demonstrated experience operating an internal developer platform or shared services function as a product with measurable adoption and engineering-velocity outcomes not just managing operations underneath one.
• Hands-on track record running public cloud platforms at scale with cloud financial management discipline.
• Direct experience with zero-trust network architectures, modern enterprise identity, and managed detection and response operations.
• Demonstrated experience modernizing a traditional ops organization toward cloud-native, automation-first operating models.
• Experience integrating acquired companies onto a common technology stack preferably in a PE-backed or roll-up environment.
• Clear point of view on the operating model between security policy ownership and security technology execution.

Strongly Preferred:

• Experience supporting AI/ML product delivery from a platform perspective: model orchestration, evaluation infrastructure, MLOps tooling, secure inference at scale.
• Insurance, financial services, or other regulated-industry experience.
• Prior PE portfolio company experience and comfort operating against a value-creation plan.

Additional Information

Please see our company Benefits:

• Medical, Dental, Vision
• Life and AD&D insurance
• FSA / HSA
• Commuter & Child Care FSA
• Cancer Support Benefits
• Pet Insurance
• Accident & Critical Illness
• Hospital Indemnity
• Employee Assistance Program (EAP)
• 11 Paid Holidays
• Flexible PTO
• 401K