Your potential has a place here with TTEC’s award-winning employment experience. As a Team Lead/ Trainer Hybrid working onsite in Charlotte, NC, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the US says it all!
What You’ll Do
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.
You’ll report to the Service Delivery ManagerWe’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You’ll
Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
Train new hire classes as needed
Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy
Comfortable with computer systems
What You Bring to the Role
Associate degree, technical school, or equivalent work experience
Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action
Engage and support your team while focusing on the overall team performance in a dynamic environment
Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members
Customer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.
Comfortable with computer systems
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
The anticipated range is . Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Team lead/Trainer Hybrid Oklahoma City, OK • Oklahoma City, OK
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