Job Title: Customer Service Manager
Location (City, State): Dallas, TX
Work Schedule: M – F, 10:30 am – 7 pm
Type of Employment: Direct Hire
Compensation: $85,000 - $100,000
Industry: Professional Services
Benefits: This position is eligible for a competitive benefits package, including medical, dental, vision, paid time off, and other employer-sponsored programs.
Job Description
Addison Group is partnering with our client to identify an experienced Customer Service Manager to lead a large customer support team in a fast-paced, high-volume service environment. This individual will be responsible for driving operational performance, developing frontline leaders and representatives, and ensuring a consistently high level of service for customers. The ideal candidate brings a strong background in contact center leadership, a passion for employee development, and the ability to manage performance through coaching and accountability.
Key Responsibilities
Qualifications
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