Customer Support Clerk

Now hiring: Customer Support Clerk
Location: Carlsbad, CA
Pay Rate: – per hour
Shift: 7:00 AM-4:00 PM | Monday-Friday

Your Next Chapter Starts With “Hello.”

You bring the heart; we’ll bring the job. As a Customer Support Clerk, you’ll support people, solve problems, and grow your career.

Requirements

• High school diploma or equivalent required.
• Minimum of 1 year of data entry, administrative support, or related experience preferred.
• Previous experience in a customer service environment preferred; medical device industry experience is a plus.
• Proficiency with data entry systems and Google Workspace applications, including Sheets and Docs.
• Typing speed of 30+ WPM with strong accuracy.
• Exceptional attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize workload effectively.
• Strong written and verbal communication skills.
• Customer-focused mindset with a professional and positive attitude.
• Ability to work independently as well as collaboratively within a team.
• Commitment to maintaining confidentiality and handling sensitive information responsibly.
• Ability to sit for extended periods and occasionally lift to 25 pounds.
• Comfortable working in an indoor office and light industrial environment with moderate noise levels.

Job Duties

• Accurately enter customer information, orders, and service requests into company databases and systems.
• Maintain, update, and organize customer records to ensure data accuracy and completeness.
• Verify entered data, identify discrepancies, and make corrections as needed.
• Conduct routine audits to ensure data integrity and compliance with company standards.
• Support customer service operations by providing accurate information and documentation.
• Organize, file, and maintain records in an efficient and accessible manner.
• Handle sensitive customer information with confidentiality and in accordance with data protection policies.
• Collaborate with customer service team members to ensure timely and accurate processing of customer information.
• Prioritize multiple assignments while meeting deadlines in a fast-paced environment.
• Perform additional administrative and customer support duties as assigned.

Benefits

• Steady pay you can count on
• Benefits (Medical, Dental, Vision+ Life Insurance)
• Optional 401(k)—because planning ahead is smart
• A team that’s got your back (and your future)

“I’ve been working through Staffmark on & off for about a decade, when I’m in between jobs. They have always been professional & quick to find work or have work available. They are very fair with hourly wage, traveling distance to a job position, & hours that will best fit you.” — Staffmark, CSR Associate

Don’t just answer calls. Answer opportunity.