Credit and Collections Manager

Credit & Collection Manager

The Credit & Collection Manager under minimal supervision, is responsible for leading Americas C&C team. The Credit & Collections Manager is responsible for Business Unit Accounts Receivable ledgers, collection of delinquent balances, assigning, reviewing, and updating customer credit limits, overseeing investigation of credit risk in customers and suppliers, designing, and implementing process to improve cash flow and reduce receivables, DSO and ADD analysis, and monthly reporting.

Responsibilities

Primary Duties & Responsibilities

• Manages Business Unit Accounts Receivable ledgers.
• Co-ordinate reconciliation of account balances.
• Raises accounts receivable disputes and collection related past due items.
• Assists in customer dispute administration when requested or where required.
• Daily customer contact for collection call purposes.
• Daily account receivable balance monitoring.
• Autonomous receivables collections module administration and management.
• Researches, investigates, documents and establishes customer credit limits
• Interaction with senior business unit management, senior corporate managers, and business unit commercial teams.
• Prepares monthly and quarterly ledger analysis.
• Management of Escheat processing and filing.
• Actively works to attain company accounts receivable quality targets for percent current, DSO, ADD and the overall improvement (reduction) of business ledger past due balances
• Prepares quarterly bad debt analysis.
• Monitors and reports to business unit management customer payment trends
• Monitors customer financial health and reports to business unit management changes in customer risk exposure
• Monitors and reports on industry trends in accounts receivable on behalf of business units
• Influences and negotiates customer payment terms in conjunction with business unit commercial teams
• Collects and analyzes customer financial data on new and existing customers and report to management
• Daily work-flow administration of customer orders placed on credit referral.
• Monitors or actively manages International Trade Receivables Ledgers for non-US segments as assigned.
• Attending Sales and Trade meetings where required.
• Provides leadership and training to junior staff members and new hires.
• Monitoring collection activities to ensure that collectors are following proper procedures and ethical standards
• Working knowledge of US Bankruptcy regulations and filing requirements.
• Interact with Regional leads to adopt standard processes and best practices across MTI.

OE/Lean

• Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Total Productive Maintenance (TPM), Daily Management Control, Standard Work and Problem Solving.

Qualifications

Qualifications/Requirements:

The requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job.

Education: Bachelor's Degree in Finance, Business, or related field

Knowledge, Skills & Abilities: Experience in managing a credit and collections team. Ten or more years' experience in the Accounts Receivable field or related area with a good working knowledge of the order to cash processes and customer supply chain knowledge. Experience with large and major commercial account collections and management is required. Must have excellent computer skills including Microsoft Word and Excel, Oracle and Lotus Notes, and possess as well as Oracle ERP eBusiness Suite.

Travel: Travel may occur on an infrequent basis.

Working Conditions: While performing the duties of this job, the employee is typically required to regularly conduct work in a controlled office environment, moving around the office as needed, sitting at a desk, using office equipment, including but not limited to a personal computer, fax machine, copier and telephone, read, write, listen, speak, and understand English, have the ability to work independently, be dependable and maintain confidential information, integrity and composure at all times.

Constant contact with individuals internal and external to the organization at all levels occurs via various methods of communication, typically including face-to-face discussions, electronic mail, phone calls, written letters and/or faxes.

The employee is expected to be self-directed, take initiative and be persistent when appropriate to accomplish necessary duties and keep busy without prompting. Additionally, the employee is expected to be adaptable/flexible to changing work assignments, analytical, organized and detail-oriented, perform multiple tasks at once, compose correspondence and other documentation in a professional manner, express ideas constructively, actively listen to others, manage time effectively and efficiently to meet deadlines, learn and memorize procedures, display a cooperative attitude, read, understand and follow all company, job specific and safety policies/procedures, and attend/use all required training.

Work Hours: Monday Friday 8:00 AM 5:00 PM but must have ability to work the number of hours in which duties need to be accomplished, including overtime, holidays and weekends, as necessary.

Safety Training: A new employee hired to perform the duties of this position is required to be provided New Employee Training by a qualified individual or through the online training system. Additionally, an employee must be provided further training if a job duty/task has changes that will affect the health and safety aspects of that employee's position.

Additional refresher safety training will be required as management deems appropriate or as dictated by government regulations.