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Threshold 360
Customer Success ManagerThreshold 360 • Tampa, FL, US
Customer Success Manager

Customer Success Manager

Threshold 360 • Tampa, FL, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Competitive Salary | + Bonus + Equity | 2–5 yrs SaaS CS | Remote THE OPPORTUNITY Threshold 360 has spent a decade building the world's largest platform for immersive 360° content - 20,000+ venues, 2 million daily views, and customers spanning hospitality, tourism, event spaces, and destinations across North America.

Our latest product, Aether, turns a single photo capture into cinematic video reels, immersive 3D experiences, and branded content.

No drone.

No crew.

No reshoots.

We're looking for a Customer Success Manager to own and grow our customer relationships — and to build the CS function as we scale.

This is a ground-floor leadership role:

  • you'll help define how we do customer success and redesign the CS playbook. WHAT YOU'LL OWN • Gross renewal rate and expansion revenue — you'll own these targets • A proactive renewal cadence: structured 12-month touchpoints that add value and drive retention before it's ever at risk • Customer onboarding, platform adoption, and ongoing training across your book of accounts • Upsell and upgrade conversations — identifying opportunities and closing them in partnership with BD • Product demos for existing accounts exploring new capabilities • Direct input to the product roadmap — you'll represent the customer perspective to the team, not just log tickets • CS infrastructure: define the processes, playbooks, and tools that will take us to the next level WHAT WE'RE LOOKING FOR • 2–5 years in SaaS customer success or account management with a demonstrable retention and renewal track record • You've owned a renewal or expansion number - not just contributed to team goals • A trusted advisor to your accounts - you build relationships with operators, not just inboxes • Background in hospitality, tourism, entertainment, or an adjacent vertical is a strong plus • Clear, confident communicator - comfortable presenting to hotel GMs, DMO directors, and venue operators • Able to design new strategies for clients to maximize the value of Threshold360 content and solve their most pressing challenges • You operate best in an early-stage environment where structure is still being built • Technically curious with the ability to learn and clearly explain a visual, fast-evolving product THE PRODUCT Aether turns a single 360° photo capture into cinematic video reels, immersive 3D experiences, and branded content - all from one dashboard.
  • It's built on our Virtual Tours platform, the industry standard trusted by Marriott, Visit Austin, Visit Dallas, and 20,000+ venues across North America.
  • The product is visually compelling, results-driven, and easy to demonstrate. NETWORK 20,000+ Venues on platform DAILY CONTENT VIEWS 2M+ Across partner properties COMPENSATION & BENEFITS • Competitive base salary + performance bonus plan • Stock options / equity participation • Remote-friendly with HQ access in Tampa, FL • Flexible PTO and sick time • Health and dental coverage • Path for continued professional growth and leadership ABOUT THE TEAM We're a small, focused team headquartered in Tampa at Embarc Collective - one of the top startup communities in the Southeast.
  • You'll report to senior leadership and have real influence on how the company operates.
  • We move quickly, we're building something that hasn't existed before, and we’re excited to connect with you.
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Customer Success Manager • Tampa, FL, US

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