Director, CTB Process Excellence

Director of Business Transformation, Contract-to-Billing

Reporting to the Vice President of Financial and Commercial Operations, the Director of Business Transformation, Contract-to-Billing will lead the optimization, standardization, and continuous improvement of the company's end-to-end contract-to-billing processes. This role is responsible for driving operational excellence across billing, pricing, contract administration, and related financial workflows while ensuring processes are scalable, efficient, and aligned with business objectives.

The Director will serve as a key business leader partnering across Finance, Commercial, Operations, Technology, and Customer Service functions to improve process effectiveness, strengthen controls, enhance reporting capabilities, and support organizational growth.

The ideal candidate brings deep experience in contract-to-cash, billing operations, process improvement, and business transformation within complex, transaction-intensive environments. Experience working within SAP-enabled organizations is highly desirable, including participation in ERP enhancements, implementations, or optimization initiatives, but the primary focus of this role is business process ownership and operational leadership rather than technical system administration.

Key Responsibilities

• Lead the continuous improvement of end-to-end Contract-to-Billing processes, identifying opportunities to streamline workflows, eliminate inefficiencies, and strengthen operational controls.
• Partner with stakeholders across Commercial, Operations, Finance, and Technology to design and implement scalable business processes that support growth and improve customer experience.
• Establish and maintain process governance, including documentation, standard operating procedures, policies, and performance metrics.
• Drive process standardization across business units, entities, and geographies where appropriate.
• Analyze operational performance and identify opportunities to improve billing accuracy, cycle times, cash flow, and overall process effectiveness.
• Lead cross-functional initiatives focused on automation, workflow optimization, and operational excellence.
• Serve as the primary business owner for Contract-to-Billing related processes supported by SAP and other enterprise applications.
• Partner with Technology and implementation teams to define, prioritize, and validate business requirements for system enhancements and process improvements.
• Ensure business processes are effectively supported by system capabilities while maintaining appropriate controls and scalability.
• Participate in ERP transformation, enhancement, and optimization initiatives as a business leader and subject matter expert.
• Support user adoption, testing, training, and change management activities associated with system and process changes.
• Lead, mentor, and develop managers and analysts while fostering a high-performance, accountable team culture.
• Influence stakeholders across all levels of the organization to drive alignment and successful adoption of process improvements.
• Lead through ambiguity and manage multiple transformation initiatives simultaneously.
• Act as a trusted advisor to senior leadership on process optimization, operational effectiveness, and business transformation opportunities.

Required Skills & Experience

• 10+ years of progressive leadership experience in Finance Operations, Billing, Contract-to-Cash, Order-to-Cash, or related business functions.
• Deep understanding of complex transactional environments, preferably within aviation, energy, fuel supply, logistics, distribution, or similarly dynamic industries.
• Demonstrated success leading business process improvement, operational transformation, and continuous improvement initiatives.
• Experience managing high-volume, multi-entity, and multi-currency billing operations with strong financial controls and governance.
• Strong understanding of ERP-enabled business processes, including experience working within SAP environments (FI, CO, SD, MM or related modules).
• Experience serving as a business lead, process owner, or functional stakeholder for ERP enhancements, upgrades, or transformation initiatives.
• Familiarity with workflow automation, reporting tools, and process optimization technologies is preferred.
• Proven ability to lead and manage in a change-intensive, complex, analytical, deadline-driven environment.
• Demonstrated strong verbal and written communication skills.
• An adept problem-solver, driven by facts and analytics with the ability to produce high quality quantitative methods.
• A strong process and systems orientation with an ability to put operational disciplines in place for process improvement.
• Very strong and well-developed people leadership and people development skills, with an ability to inspire and motivate staff while holding them accountable for results.
• Strong organizational, prioritization, and project management skills, particularly in the context of a rapid growth and dynamic environment.
• Willing and able to relocate to South Florida/Miami.
• Bachelor's degree in Business, Finance, Operations Management, Industrial Engineering, Information Systems, or a related field.
• Advanced degree and/or certifications in process improvement, operational excellence, project management, or business transformation preferred.

What We Offer

• Competitive salary package.
• 4 weeks of PTO to start.
• 6 paid holidays.
• Health Benefits.
• Dental & Vision Insurance.
• 6% match on 401K.
• A collaborative and innovative work culture.