Quality Assurance Testing Systems Analyst II

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you.

When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

·A flexible hybrid work schedule (three days in the office, two days’ work from home)

·Full medical, dental, and vision coverage for both teammates AND family members

·Competitive pay and performance incentives

·A fun, mission-focused, and collaborative team environment

The Wounded Warrior Project (WWP) QA/Testing Systems Analyst II collaborates closely with teams to develop and implement precise test cases and procedural documentation for projects. Ensuring seamless functionality of software and applications, they play a vital role in delivering defect free solutions. As a key member of the IT team, the QA/Testing Systems Analyst II executes rigorous testing procedures, identifying and documenting defects while refining quality assurance methodologies. Together, they fortify the organization's technological capabilities and mission.

DUTIES & RESPONSIBILITIES

• Translate business and functional requirements into manual test cases, ensuring database integrity, a positive user experience, and project satisfaction.

• Evaluate the intended functionality and technical architecture of new applications, providing valuable insights to development processes and analyzing documentation to ensure alignment.

• Contribute to the Knowledge Library by documenting and sharing knowledge with others to enhance customer service.

• Analyze formal test results to discover and resolve defects, bugs, errors, deployment/configuration issues, and interoperability flaws.

• Make recommendations for improvement of applications and/or systems to business partners.

• Review and analyze the effectiveness and efficiency of existing applications and systems and develop testing strategies for improving or leveraging these systems.

• Proactively troubleshoot program and system malfunctions, ensuring swift restoration of normal functioning.

• Continuously monitor and assess system performance to guarantee proper operation, while testing software performance and overseeing quality controls to maintain high standards of functionality and reliability.

• Enhance and optimize QA/Testing Analyst processes and tools, ensuring scalability and flexibility to meet organizational growth. Additionally, conduct peer reviews of QA/Testing Analysts' efforts, offering valuable feedback and mentoring for continuous improvement.

• Develop and manage comprehensive documentation for testing and end-user procedures, ensuring clarity and consistency throughout the process, while coordinating, overseeing, and executing functional testing and end-to-end testing procedures to maintain high quality standards.

• Implement protocols to remove testing data from databases, ensuring data integrity and security.

• Effectively communicate test progress, results, and relevant information to project stakeholders and management, collaborating closely with project personnel to identify and resolve issues, ensuring seamless project progression.

• Provide expert technical support to users, addressing system-related activities related to activities.

• Advise in the evaluation and solution of highly technical and complex testing functions and features, problems, and bugs.

• Contribute to the development of change control processes and guidelines for new and existing technologies.

• Contribute to quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles.

• Responsible for defect reporting and advising the Donor Systems Support and Quality Assurance Manager on release decisions.

• Enhance IT Service Management (ITSM) systems through knowledge sharing, improving customer service.

• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.

• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Demonstrated proficiency in test configuration and design.

• Excellent verbal and written communication skills, encompassing strong technical writing and/or procedural documentation expertise.

• Proven ability to manage multiple projects and priorities effectively and efficiently with varying complexity.

• Skilled in categorizing, estimating, recognizing patterns, and discerning changes in circumstances to identify relevant information.

• Demonstrated expertise in problem analysis and diagnostics, coupled with analytical thinking skills to evaluate information and results, enabling the selection of optimal solutions and effective problem-solving.

• Self-motivated, able to work within a collaborative project-based environment.

• Detail oriented and well-organized, with proven ability to meet deadlines while upholding data integrity and quality standards.

• Independent worker with a strong sense of confidentiality and judgment, particularly when dealing with sensitive matters.

• Ability to effectively communicate with users of diverse backgrounds and skill levels.

• High level of proficiency in Microsoft Office suite.

• High energy level, self- starter, and willing to take initiative.

• Strong organizational and time management skills. Demonstrated ability to respond to changing priorities and complete assignments and meet deadlines in a fast-paced, demanding working environment.

• Unequivocal commitment to the highest standards of personal and business ethics and conduct.

• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

• Three years of experience in process testing and/or creating technical/procedural documentation

• Three years of experience supporting projects to successful outcomes. This experience should demonstrate a strong understanding of project management processes.

Preferences

• Experience working in a SCRUM or Agile environment.

• Experience working with testing/QA software.

• Two years of experience in project management.

• Two years of experience working with software and hardware vendors.

• One year of experience working with software lifecycles.

EDUCATION

Requirements

• Bachelor’s degree. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.

Preferences

• Bachelor’s degree in computer science, information technology, or related technical field.

CERTIFICATIONS & LICENSURE

Requirements

• None.

Preferences

• None.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• General office environment: temperature controlled.

• Up to 10% travel.

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Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.