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CubX Inc.
IT Support EngineerCubX Inc. • Lakewood, New Jersey, United States
IT Support Engineer

IT Support Engineer

CubX Inc. • Lakewood, New Jersey, United States
3 days ago
Salary
$55,000.00–$75,000.00 yearly
Job type
  • Full-time
Job description

Salary: $55,000 - 75,000 per year

Requirements:

  • We require at least 2 years of professional IT or help desk experience.
  • We need hands-on Level 2 desktop support experience for Windows and macOS endpoints.
  • We require strong Microsoft 365 administration skills, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive.
  • We need practical networking troubleshooting and configuration experience with DNS, DHCP, VLANs, VPN or remote access, and firewall policies.
  • We require experience working with SonicWall, Meraki, or UniFi networking equipment.
  • We need experience administering Azure AD, Active Directory, and Group Policy, along with foundational Azure administration involving virtual machines, networking, and resource handling.
  • We require prior involvement in IT projects such as hardware installations, network deployments, software transitions, and cloud rollouts.
  • We need experience using at least one ITSM or ticketing platform.
  • We require clear communication skills for delivering technical updates directly to clients.
  • We require authorization to work in the United States.
  • We require the ability to travel to client locations about 15% of the time.
  • We require availability for rotating after-hours or on-call support.
  • We prefer a bachelors degree in Computer Science or a related IT discipline.
  • We prefer experience with Windows Autopilot for device setup and deployment.
  • We prefer experience configuring SPF, DKIM, and DMARC email security records.
  • We prefer experience with advanced Microsoft Entra ID features, including Conditional Access.
  • We prefer PowerShell scripting experience.
  • We prefer at least one relevant certification such as CompTIA A+, Network+, Security+, CCNA, or Microsoft MS-100/MS-101.

Responsibilities:

  • We provide Level 2 support for Windows, macOS, and mobile devices running iOS or Android.
  • We administer Microsoft 365 environments across Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive.
  • We configure and troubleshoot networking infrastructure, including DNS, DHCP, VLANs, VPNs, and firewall rules.
  • We manage endpoints through Intune and Windows Autopilot.
  • We support Azure administration tasks such as Azure AD, virtual machines, networking, and resource management.
  • We configure email authentication and protection records, including SPF, DKIM, and DMARC.
  • We troubleshoot hardware and software issues, apply patches, and update drivers.
  • We use ITSM and ticketing tools to track support cases and keep documentation accurate.
  • We assist with IT projects, including on-site equipment installs, network builds, software migrations, and cloud deployments.
  • We participate in rotating after-hours or on-call support as needed.
  • We provide client training on IT best practices and security awareness.
  • We proactively spot, investigate, and resolve issues before they impact operations.
  • We build strong client relationships through responsive, professional support.

Technologies:

  • Active Directory
  • Android
  • Azure
  • Cloud
  • Firewall
  • Hardware
  • Support
  • ITSM
  • macOS
  • Microsoft 365
  • Mobile
  • Network
  • PowerShell
  • Security
  • SharePoint
  • VPN
  • Windows
  • iOS
  • Office 365

More:

We are CubX Inc., a fast-growing managed service provider focused on delivering modern, secure IT solutions and outstanding support to business clients. Our cloud-first approach helps organizations reach their technology objectives while strengthening security and operational efficiency. As part of our collaborative team, you will work in an innovative, learning-oriented environment that values proactive problem-solving and strong client partnerships. This is an in-person role with travel to client sites as needed, and we offer competitive compensation, paid time off, company holidays, insurance coverage, a 401(k) with company match, an on-site gym, ongoing training, professional development, team events, and a culture built on teamwork and innovation.

last updated 38 week of 2026

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IT Support Engineer • Lakewood, New Jersey, United States

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