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Emerging Blue, Inc.
Account Support SpecialistEmerging Blue, Inc. • Richmond, VA, US
Account Support Specialist

Account Support Specialist

Emerging Blue, Inc. • Richmond, VA, US
25 days ago
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description
We are seeking a highly organized, detail-oriented, and customer-focused Key Account Support Specialist for our client to support the growth and execution of strategic key accounts across retail, wholesale, and distribution channels. This role serves as a critical partner to the sales team by ensuring operational excellence, account coordination, order management, reporting accuracy, and exceptional customer support for the brand’s most important partners.

Key Responsibilities

  • Project manage key account and custom projects to ensure deliverables and customer deadlines are met.
  • Provide operational support for strategic retail, wholesale, and distributor accounts.
  • Facilitate internal project meetings and communicate project status updates to relevant stakeholders.
  • Maintain accurate customer records and sales activity within CRM, ERP, and project management systems.
  • Create sku and inventory reports, PowerPoint presentations, account summaries, and sales performance tracking.
  • Coordinate communication and workflow between sales, operations, product, logistics, and finance teams.

Qualifications

  • Bachelor’s degree preferred or equivalent relevant experience.
  • 2–5 years of experience in sales support, sales operations, or merchandising.
  • Strong organizational and multitasking skills with excellent attention to detail.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Excel, Word, Powerpoint, CRM systems, and ERP platforms.
  • Strong customer service and problem-solving mindset.

Preferred Qualifications

  • Experience supporting wholesale, retail, or key account sales teams.
  • Background in consumer products, retail, gift, beverage, or e-commerce industries.
  • Experience working with national retail accounts or distributors.

Key Competencies

  • Sales Operations Support
  • Account Coordination
  • Customer Service Excellence
  • Attention to Detail
  • Communication & Collaboration
  • Process Improvement
  • Data Accuracy & Reporting
  • Adaptability & Flexibility

Position Details

  • Job Title: Key Account Support Specialist
  • Department: Revenue
  • Reports To: VP Revenue
  • Employment Type: Full-Time
  • Location: Hybrid, Richmond Virginia
  • Travel: Minimal travel may be required.
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Account Support Specialist • Richmond, VA, US

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