Manager Inside Sales

Manager, Inside Sales

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The Manager, Inside Sales provides strategic direction and leadership to the Inside Sales team, driving revenue growth and ensuring high-quality customer interactions. This role focuses on developing and executing sales strategies, optimizing team performance, and fostering collaboration across departments. The Manager, Inside Sales plays a critical role in expanding USS's market presence and ensuring the success of sales initiatives.

Essential Functions

Sales Performance Strategy

• Develop and implement targeted sales strategies to drive revenue growth.
• Provide competitive market assessments, sales training, and pricing support.
• Collaborate with marketing and advertising teams to promote USS products and services.
• Set individual sales quotas, track performance, and implement corrective actions when necessary.
• Monitor and analyze sales performance data to identify trends and opportunities.
• Oversee inbound and outbound sales activities to maximize efficiency and customer satisfaction.
• Capture, grow, and retain books of business.

Team Leadership & Development

• Hire, train, and develop Inside Sales Account Executives to ensure continuous improvement.
• Sales Leadership Team Oversight: Provide guidance to Sales Supervisors on account growth strategies, pipeline development, and customer engagement best practices.
• Training & Development: Facilitate ongoing training programs for Supervisors and Account Executives to enhance their ability to coach Account Executives on consultative selling and relationship management.
• Conduct regular call monitoring, performance audits, and coaching sessions.

Process & Operational Efficiency

• Process Optimization: Monitor team workflows and implement strategies to improve efficiency in managing pipelines, account retention, and lead conversion.
• Ensure accuracy and consistency of all sales data within CRM and sales management systems.
• Oversee and approve payroll system entries for the team.

Customer & Cross-Functional Department Collaboration

• Customer Focus: Act as an escalation point for customer concerns while ensuring the team delivers exceptional service to retain and expand existing accounts.
• Resolve complex pricing and contract issues to support sales efforts.
• Partner with other departments to address internal operational challenges and asset coordination.
• Perform additional duties as assigned.

SUPERVISOR RESPONSIBILITIES

This position has supervisory responsibilities.

Qualifications

EDUCATION

Associate degree from two-year college or technical school or a combination of relevant education and experience.

EXPERIENCE

5 years of sales experience.

3 years of supervisory experience in call center/inside sales field and/or training or equivalent combination of education and experience.

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• Proven ability to build and maintain strong customer relationships, drive business growth, and collaborate cross-functionally.
• Advanced proficiency in Microsoft Office and CRM platforms, with Salesforce experience preferred.
• Expertise in value-based selling, sales strategy execution, and differentiating USS offerings.
• Strong analytical skills to interpret sales data and adjust strategies accordingly.
• Exceptional leadership, coaching, and communication abilities to develop high-performing teams and secure long-term contracts.
• High adaptability, problem-solving skills, and a results-oriented mindset to navigate dynamic sales environments and exceed targets.

Physical Requirements

• Sit while answering phones or reply to emails
• Use hands and fingers to handle, control or feel objects tools or controls
• Repeat the same movements when entering data
• See details of objects that are less than a few feet away
• Speak clearly so listeners can understand
• Understand the speech of another person
• Focus on one source of sound and ignore others
• Hear sounds and recognize the difference between them
• See differences between colors, shades and brightness

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

Salary Range

$62,600.00 $94,000.00 / year

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.