Front of the House Service Shift Manager - Salty's at the Sea - Seattle Airport- Full Time

Front of the House Service Shift Manager - Salty's at the Sea - Seattle Airport- Full Time

Job Category: Food and Beverage Service

Full-Time

Rate: $33 USD per hour

Location: Seattle, WA 98158, USA

Job Details

Description

Position Summary

The Front of the House Service Shift Manager supports the operation in delivering Superior Guest Service by managing or assisting with daily restaurant performance. This includes monitoring and understanding key operational areas such as cost control, revenue, labor management, inventory, and the overall quality of products and services. The position also contributes to effective employee relations by supporting coaching, counseling, and training initiatives. Additionally, the Service Shift Manager helps ensure all food and service standards meet company, brand/concept, franchise, and regulatory agency requirements, maintaining a consistent and compliant guest experience.

Key Responsibilities

• Manages or assists with daily unit operations by monitoring cost controls, revenue, labor, inventory, and the overall quality of products and services.
• Supervises front-of-house employees, assigns duties, and ensures all areas of the unit are properly cleaned, maintained, and guest-ready.
• Monitors and maintains quality control records, including quality assurance logs, loss-prevention procedures, and cleaning and sanitation programs.
• Ensures full compliance with company policies, brand and/or franchise operating standards, and all applicable regulatory requirements.
• Operates the unit in accordance with airport rules and expectations, maintaining awareness of passenger volume and operational activity.
• Maintains effective communication and positive employee relations by assisting with progressive discipline, resolving employee concerns, supporting incentive programs, and participating in performance review processes.
• Assists with recruiting, selecting, promoting, and training associates, as well as processing status changes when needed.
• Collaborates with maintenance personnel to inspect, maintain, and arrange for the repair or replacement of equipment as necessary.
• Follows and monitors safe food handling, hygiene, sanitation, and workplace safety practices, ensuring compliance at all times.
• Performs other duties as assigned to support overall unit operations and guest service.

Decision-Making Authority

The position has the authority to make operational recommendations regarding the assigned unit and provides guidance and input to upper-level management on matters affecting shift performance, team operations, and service standards.

Qualifications

• High school diploma required.
• Completion of a technical school or company-sponsored program in restaurant management, food service, or a related field is highly preferred.
• Minimum of 3 years of restaurant or food service experience, including at least 2 years in a leadership or supervisory role.
• Must be able to obtain alcohol awareness certification and/or ServSafe Food Safety certification.
• Strong knowledge of restaurant operations.
• Demonstrated ability to lead, coach, and motivate subordinate staff.
• Exceptional interpersonal skills for interacting effectively with employees, customers, and other stakeholders.
• Ability to speak, read, write, and comprehend instructions, correspondence, and memos in English.
• Ability to communicate effectively in one-on-one and group settings with customers, coworkers, and staff.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to apply sound judgment and understanding when carrying out written, oral, or diagram-based instructions.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Must be able to communicate effectively in verbal and written form and visually navigate the unit.
• Required to stand and walk continuously throughout the shift.
• Regular use of hands for lifting and carrying items (030 lbs.), along with frequent reaching, grasping, pushing, pulling, stooping, and bending.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Qualifications

Behaviors

Required

Enthusiastic

Shows intense and eager enjoyment and interest

Dedicated

Devoted to a task or purpose with loyalty or integrity

Leader

Inspires teammates to follow them

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Entrepreneurial Spirit

Inspired to perform well by an ability to drive new ventures within the business

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter

Inspired to perform without outside help

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.