Operations Manager

Venue Operations Manager

The Level99 team is seeking a Venue Operations Manager who will play an integral part in the Level99 management team. This is an inspirational leader that offers support to both our team members and our guests. The Venue Operations Manager is passionate and knowledgeable when communicating our vision to create meaningful experiences and hospitality for our guests. This role works closely with multiple key departments within the operation, including the Food & Beverage, Merchandise, and Entertainment departments for the smooth functioning of the overall guest experience. The primary responsibilities of this position will align with one of those departments and rotate over time, cultivating a well-rounded overall operations manager.

This person will lead by example and understand the importance of management vs. leadership. Our Venue Operations Manager will work in the trenches, side by side with the entertainment and F&B teams to drive overall venue quality, standards and performance.

Core responsibilities include:

• Responsible for inventory, smallwares, ordering of products, training and management of the assigned specific area of responsibility (Bar, Entertainment People, Entertainment Systems, Merchandise, etc).
• Responsible for scheduling departmental team members appropriately, ensuring the venue is optimally staffed with individuals that embody Level99's cultural values by continuously training and developing our team
• Managing hiring efforts administratively and in-person; including job posting maintenance, recruiting budgets, interviewing, hiring, and onboarding
• Allows empowerment amongst the staff to help develop each other based on individual strengths
• Supports the Venue Director of Operations and the Assistant Venue Director of Operations in the growth & development of the Operations leadership team including all hourly supervisors
• Work with the F&B, Entertainment, and Learning and Development teams to implement and maintain service team training programs and support the other managers in their efforts to do the same
• Thorough knowledge of food and beverage menus, challenge rooms, company vision and values, and merchandise
• Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information and skillfully guiding the team to optimal performance
• Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
• Ensures continuous compliance with all relevant federal/state laws, insurance requirements, Landlord regulations, and company policies
• Ensures labor and controllable costs stay consistently within guidelines set by the company
• Daily cash management, reconciliation, and audits
• Ordering paper products and inventory
• Other responsibilities, as assigned

Areas of responsibility include:

• Food & Beverage / Bar
• Entertainment Systems & Merchandise
• Entertainment People

Must-have skills include:

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
• Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Able to work with all management teams to ensure optimal communication
• Ability to work well under pressure in a fast paced, ever changing work environment
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail
• High integrity and professionalism
• High School education or equivalent
• Understands, utilizes and embraces new technology and its implementation into our operation
• A positive, joyful, upbeat and energetic attitude leading by example
• Ability to train on-site in Greater Boston or Tysons Corner, VA

Other desirable (but not necessary) skills & experience include:

• Minimum 2 years' experience working as an Entertainment Venue, Restaurant or Bar Manager or equivalent in a high-volume entertainment and/or food & beverage business
• Relevant Education: B.S. in Hospitality Management, or other related degree
• ServSafe, Allergen and ChokeSaver Certifications

Level99 is an E-Verify employer.