Patient Accounts Representative I

Patient Accounts Representative IPosition Title:Patient Account Representative IDepartment:Patient Financial ServicesReports To:Director of Revenue CyclePosition Code:27280130FLSA:Non-ExemptICPA:Non CoveredEffective Date:7/10/2025Grade:5Barrier Crimes:CoveredPurpose of Position:Responsibilities include billing, follow-up and collection of patient accounts and serving as a resource to patients and/or responsible parties regarding patient accounts. Uphold the organization's vision, mission, and corporate values. Demonstrate understanding of and compliance with organization's policies, procedures, code of conduct and work rules.Essential Functions:Process billing for healthcare services in accordance with federal, state and organizational procedures and protocolAnswer inquiries regarding past-due accounts, benefits and insurance guidelinesContact responsible party to resolve delinquent accounts, prepare payment plans in addition to monitoring adherence to plans and direct accounts to outside collection agencies when necessaryProvide information for reports to identify and resolve accounts receivable and referral problemsPerform various administrative duties consistent with job responsibilities to include data entry, filing, archiving, scanning, etc.Perform other duties as assignedPersonal Traits:All Norton Sound Health Corporation employees are expected to consistently demonstrate the organization's values:integrity, cultural sensitivity and respect for traditional values, continual learning and improving, compassion, teamwork and pride. Employees are expected to demonstrate integrity, professionalism, accountability, cooperation with and consideration of others.Required Knowledge:All Norton Sound Health Corporation employees are expected to have general knowledge of typical office technologies such as computers, printers, copiers, fax machines, and typical office software. Job specific knowledge is listed below:Knowledge of billing practices and standardsKnowledge of health insurance practicesRequired Skills and Abilities:All Norton Sound Health Corporation employees are expected to have a broad range of skills and abilities centered around a strong patient focus, efficient performance, and teamwork. All employees should have patient/customer service skills, interpersonal skills and good communication skills. All employees should have the ability to manage their time and organize their work to ensure efficient performance. In addition, all employees should have the ability to follow policy, procedure and instructions, actively communicate with their supervisors to ensure understanding and manage their work accordingly. Finally, all employees should have the ability to understand and manage patient/customer confidentiality. Job specific skills and abilities are listed below:Above average customer service and communication skillsAbove average computer and data entry skillsMinimum Requirements:EducationHigh School Diploma or EquivalentExperience2 year(s) performing work in medical office or hospital setting working with patient accounts and/or billingCredentialsN/APhysical Requirements:Use hands and arms to operate office or clinical equipmentSit more than half the workdayStand and/or walk less than half the workdayBend, stretch, twist, crouch and/or reachView electronic monitors for prolonged periods of timeUse hands and arms for repetitive motion tasks consistently for more than one hour at a timeLift or carry unaided less than 25 poundsPush or pull using up to moderate forceWorking Conditions:Work is conducted in a standard office environmentNo travel is required