Banking Associate (US)- 30 hrs - Roslindale, MA

Job Title:Banking AssociateThe Banking Associate is a professional in banking, plays a key role in delivering TD's Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals.Depth & Scope:Performs a wide range of tasks across multiple areas within a Store location; to include processing customer transactions, opening new accounts and educating customers on all banking products and servicesDelivers end-to-end advice customers expect:(1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendationsUtilizes TD's systems and tools to engage with Customers to acquire and deepen relationships by providing advice and guidance to ultimately attract, and retain the customerUnderstands customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experienceAccurately completes everyday banking transactions either on the teller line or on the platform while uncovering customer financial needs and educating on products, services and tools or referring to the appropriate expertServices the customer, on both the teller line and platform as needed, with the ability to service customers with opening/closing personal deposit accounts, everyday bank transactions, debit card/credit card issues, regulation E, mobile and on-line (digital) bankingConnects with customers, provides financial advice, and deepens relationships through lead management activities to include the creation & management of self-generated leads, the management of received partner/retail to retail referral leads or campaign leads, customer outreach (outbound calls, relay SMS), setting and/or hosting appointments, and lead prioritizationEducation & Experience:High school diploma or GED1 year experience working with customers in any capacity and can be demonstrated through any of the following:volunteering, education, military experience preferredDemonstrated Customer Service skills preferredAbility to work during operating hours to include evenings, weekends and holidays as scheduledTeller experience preferredRequired to complete Teller training and part 1 of platform training upon hireStrong organization skills to handle multiple tasks in a fast-paced environmentExcellent communication skills with ability to be concise, clear and consistentDemonstrated effective problem-solving skillsDemonstrated ability to schedule and prioritize workDemonstrated ability to work independently and within deadlinesSound judgment in decision making and problem solvingProficient in Microsoft OfficeNotary License preferredCustomer Accountabilities:Consistently provides legendary customer service while transacting, promoting, educating and referring TD Products to new and existing customersEstablishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversations to identify any additional needs and offer a solution or partner referralManages wait times to meet with a Banker by scheduling, rescheduling or canceling client meetingsEngages in lobby leadership and represents the first point of contact for customer inquiries and helps to orchestrate the customer walk-in traffic and can be the first point of contact for customer resolution or to make appointments to see an expertUnderstands and supports the Bank's customer service strategyConsiders the impact of decisions on the well-being of TD, its customers and stakeholdersDrives referrals to Store colleagues and partners to support the broader more complex financial needs of customersEnsures tasks are performed within established policy and proceduresSuccessfully completes all required job specific, compliance-related trainingUnderstands, utilizes and follows compliance/risk and control programsEnsures ongoing compliance with internal/external audit and regulatory requirements. Provides prompt and comprehensive responses to all external audit, regulator and compliance requests and findings. Maintains appropriate records of action plansIs knowledgeable of and complies with TD Code of ConductShareholder Accountabilities:Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customerAccurately processes cash/deposit/withdrawal transactions and other account servicing requestsDecisions & processes everyday transactions such as but not limited to opening/closing, servicing accounts, depositing or cashing checks, reordering a debit card, or updating addressEnsures compliance with all regulations, policies and procedures adhering to required controls, critical dates and accurate documentsApplies customer authentication principles, compliance regulations and due diligence to new account openings and transactionsAccurately and efficiently performs transactions as accountable for cash drawers including maintaining cash limits and securing cash drawers/stations/balancesFollows policy and procedure for Customer AuthenticationActs as Dual Control agent when requiredFollows all required open/close proceduresEmployee/Team Accountabilities:Contributes to a positive work environment by aligning to TD Model, Brand and Culture by participating fully as a member of the teamBe an active participant in personal performance and development activitiesActs as a brand champion both internally and externallyCollaborates with team members in contributing to the success of the team and organizationPartners as a team playerActively seeks opportunities to improve delivery of work with high attention to quality standardsActively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skillsPositively embraces changeAdheres and participates in TD's Shared CommitmentsModels quality service at every Customer interactionBe engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experienceMay train and act as a mentor to newer colleaguesPhysical Requirements:Never:0%; Occasional:1-33%; Frequent:34-66%; Continuous:67-100%Domestic Travel OccasionalInternational Travel NeverPerforming sedentary work FrequentPerforming multiple tasks ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds ContinuousSitting FrequentStanding FrequentWalking FrequentMoving safely in confined spaces OccasionalLifting/Carrying (under 25 lbs.) OccasionalLifting/Carrying (over 25 lbs.) OccasionalSquatting OccasionalBending OccasionalKneeling OccasionalCrawling - OccasionalClimbing OccasionalReaching overhead OccasionalReaching forward OccasionalPushing OccasionalPulling OccasionalTwisting OccasionalConcentrating for long periods of time ContinuousApplying common sense to deal with problems involving standardized situations ContinuousReading, writing and comprehending instructions ContinuousAdding, subtracting, multiplying and dividing ContinuousWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world