Administrator, Mailroom Operations

New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth. The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products.

Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand.

Interested in working with us? Check out this exciting opportunity at New Era Cap’s Headquarters (HQ) building located in downtown Buffalo, NY. This role is 100% on-site, encouraging employees to collaborate and connect in person five days a week. HQ offers an inviting atmosphere, complete with an on-site café, fitness center, and Flagship store.

Apply to join New Era's team!
The Mailroom Operations Administrator will be responsible for coordinating New Era Cap Global Headquarters' shipping, receiving, and mail distribution functions for internal and global operations while ensuring the highest level of customer service and satisfaction for internal customers. The Mailroom Operations Administrator is an individual contributor who operates autonomously to ensure mailroom operations run efficiently to support critical business needs.

Responsibilities

• Coordinate the receipt of all incoming air, ground, product, and LTL shipments for headquarters
• Oversee the process of receiving, tracking, scanning, notifying, processing, and distributing shipments to internal customers
• Manage the receipt, sorting, processing, and delivery of USPS mail and interoffice mail to all internal customers
• Handle cash transactions related to mailroom services, maintain a detailed log of personal packages and stamps purchased by internal customers, communicate amounts owed to the mailroom, and perform monthly cash drops to the Finance team
• Coordinate the processing and shipping of all outgoing air, ground, and LTL shipments for internal customers, including verifying and packing items according to specifications and providing tracking information
• Partner with stakeholders and vendors to anticipate and resolve unexpected issues, minimize interruptions, and avoid shipment delays
• Coordinate and assist with special mailings, tradeshows, and special projects, ensuring timely and accurate completion
• Assist with managing inventory of office and shipping supplies to maintain adequate stock levels, anticipate needs, and re-stock supplies as necessary
• Maintain a clean, organized, and efficient work areas, including the Mailroom, Shipping Dock Area, and Ergonomic Packing Station Area
• Ensure employee needs are met in an office environment, promoting a positive workplace culture and enhancing overall satisfaction
• Keeps all sensitive matters confidential, proactively shred confidential materials that need to be destroyed
• Other duties as assigned

Knowledge, Skills and Abilities

• Excellent communication and organizational skills
• Ability to provide guidance and direction to others in a positive and actionable manner
• Skilled at taking initiative to ensure operations follow proper procedures, takes proactive corrective action as needed
• Ability to meet deadlines in an environment with fast changing priorities and manage time effectively
• Ability to communicate effectively when speaking and writing
• Ability to work in an organized manner under pressure
• Strong problem-solving skills
• Demonstrates autonomy when making decisions
• Superb customer service skills Enthusiastic positive person who embraces work with a sense of urgency and persistence
• Must be punctual and possess a strong work ethic
• Proficient in Microsoft Office-Outlook, Word, Excel
• Ability to remain on feet for extended periods while actively processing varying volumes of packages throughout the day
• Must be able to safely use a pallet jack along with other mailroom tools and equipment
• Must be able to lift 60 lbs

Education and Experience

• Associate’s Degree required. Additional experience will be considered in lieu of degree.
• One (1) to Three (3) years of experience in a professional office mailroom setting required
• Valid driver’s license required
• Knowledge of SAP and Concur systems a plus

Travel Requirement

• The location for this position is 100% on-site in Buffalo, NY
• 0% to 5%; domestic and/or global

The hourly rate for this posted position is $21.50 - $23.25 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation will fall within this range and is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

Our casual work environment celebrates individuality and encourages employees to showcase their personal style. We pride ourselves on offering competitive compensation, a generous PTO policy, along with world-class benefits designed to promote health, financial stability, and personal growth.

As an employee, you'll enjoy a range of perks, including paid parking, exclusive discounts on apparel and headwear, and professional development opportunities right here on-site. We can't wait for you to experience all that our dynamic workplace has to offer!

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