Supervision Received and Exercised
Operates under the direct supervision of the department manager or designated supervisor. The role does not typically include supervisory responsibilities, but may occasionally provide guidance to junior staff or new hires as part of onboarding and training processes. The position is expected to work independently on routine tasks while seeking direction for more complex assignments.
Competency Expectations
Provide customer service to faculty, staff, and/or prospective, current, and returning students.
May serve in a variety of areas focusing on specific rules, government regulations, and documentation specific to that area.
Provide clerical support for programs and functions.
Description of Duties and Tasks
Monitor students using webcam and screen-sharing technology during remote testing to ensure compliance with testing protocols and prevent academic dishonesty.
Welcome test takers and explain testing procedures clearly.
Verify student identities and enforce testing rules to prevent cheating.
Document incidents and report irregularities.
Maintain detailed logs and collaborate with the proctoring team to refine proctoring processes.
Maintain security and confidentiality regarding student information and all aspects of testing in accordance with FERPA and established office procedures.
Provide basic technical support during examinations.
Perform opening and closing procedures.
Job Requirements
Knowledge:
Understand and perform administrative and clerical procedures and systems, such as word processing, managing files and records, designing forms, and other office procedures and terminology.
Apply principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Basic principles of college-level administration.
Apply effective communication techniques and strategies.
Operate standard office equipment, including computers, telephones, copiers, and scanners.
Follow and apply knowledge of college policies and procedures.
Skills:
Maintain schedules effectively.
Communication skills.
Adherence to confidentiality laws.
Perform word processing and spreadsheet tasks.
Ability to manage time effectively and prioritize tasks.
Demonstrate excellent organizational skills to handle multiple responsibilities.
Work independently and within a team.
Supplemental Skills:
Demonstrate attention to detail by maintaining high vigilance to monitor multiple test takers simultaneously and detect subtle rule violations.
Proficiency with computers, webcams, screen-sharing, and proctoring software.
Proficiency in the use of video conferencing tools such as Zoom.
Clear, professional verbal and written communication to provide instructions and handle escalations.
Create electronic presentations, information packages, and activity schedules.
Use a variety of spreadsheet, word processing, database, and presentation software, including Google Workspace Docs, Sheets, and Slides.
Minimum Requirements
Education:
High school diploma or equivalent.
Preferred Education:
Associate degree.
Experience:
One (1) year of related experience.
Physical Demands and Work Environment
Physical Demands:
Standard office environment.
Work Environment:
This position falls under ACC's Remote/In-Person framework.
Salary Range (PG 1)
$47,840 - $47,840
Number of Openings:
1
Job Posting Close Date:
September 16, 2026
Clerk, Remote Testing • Austin, TX, US
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