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OHMI
Client Coordinator - Aesthetic ClinicOHMI • Irvine, CA, US
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Client Coordinator - Aesthetic Clinic

Client Coordinator - Aesthetic Clinic

OHMI • Irvine, CA, US
30+ days ago
Salary
$22.00 hourly
Job type
  • Full-time
Job description

OHMI Anti-Aging Center

Client Coordinator (Sales Front Desk – Aesthetic Clinic)

Location

Orange County, CA

About Us

OHMI Anti-Aging Center is a premium aesthetics and regenerative wellness clinic focused on long-term skin health and personalized treatment plans.

Led by Dr. Maxwell Jen, we guide clients through customized solutions rather than one-time services, delivering natural and lasting results.

Role Overview

This is not a typical front desk position.

We are looking for a Client Coordinator who can guide conversations, convert inquiries into consultations, and deliver a high-end client experience.

This role is:

  • Client-facing
  • Sales-oriented
  • Detail-driven

Key Responsibilities

Lead Conversion (Primary Focus)

  • Answer calls, texts, and inquiries using Weave
  • Understand client intent quickly and guide them toward booking a consultation
  • Confidently explain our consultation process (paid consultation model)
  • Maintain strong booking conversion and response time

Client Guidance (OHMI Core)

  • Move clients from “just asking” → “understanding their needs.”
  • Position consultation as the starting point for all new clients
  • Support a treatment plan mindset, not one-time service selling

Follow-Up & Lead Management

  • Respond to missed calls promptly
  • Execute structured SMS follow-ups
  • Re-engage leads who have not booked

Scheduling & Calendar Optimization

  • Manage consultation bookings efficiently
  • Reduce no-shows and schedule gaps
  • Coordinate with providers for smooth daily flow

Administrative & Front Desk Support

  • Client check-in / check-out
  • Maintain accurate client records
  • Support payment processing and basic inquiries
  • Ensure a clean, organized, and professional front desk

Manager & Operations Support

  • Assist clinic management with day-to-day operational coordination
  • Help track key tasks, follow-ups, and ensure items are completed on time
  • Support execution of internal processes (lead management, scheduling flow, client communication)
  • Identify gaps or issues in daily operations and proactively flag them

What We’re Looking For

Core Qualities

  • Strong communication with a calm, confident presence
  • Comfortable guiding clients toward booking (not just answering questions)
  • Detail-oriented with strong follow-through
  • Fast, responsive, and organized
  • Professional and polished demeanor

Preferred Experience

  • Aesthetics, medical spa, luxury retail, or hospitality
  • Sales or client-facing experience
  • Experience with CRM or scheduling tools

Bonus

  • Mandarin Chinese
  • Interest in skincare and aesthetics

This Role Is NOT For You If:

  • You prefer passive customer service without sales responsibility
  • You are uncomfortable discussing consultation fees
  • You avoid follow-up or structured workflows

Compensation

  • Hourly base: $22 – $26
  • Performance bonus
  • Additional performance incentives
  • High performers are rewarded based on results

Growth Opportunity

  • Path to Aesthetic Consultant role
  • Training in client communication, sales, and aesthetics

OHMI is an award-winning regenerative aesthetics, anti-aging, and medical wellness private practice founded on the philosophy that the safest, longest lasting, and highest quality results come from optimizing health, regenerative physiology, and overall well-being to create a naturally beautiful aesthetic and a stronger, healthier, more youthful body.

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Client Coordinator - Aesthetic Clinic • Irvine, CA, US

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