Data and Tech Support Specialist

Are you a tech-savvy problem solver who enjoys helping others and making systems run smoothly? Do you thrive in a fast-paced environment where your work directly supports critical community services?

211 Palm Beach and Treasure Coast is seeking a Data and Tech Support Specialist to provide operational technology, reporting, and user support across our organization. This position plays an important role in supporting our crisis contact center and community programs by assisting with technology systems, reporting functions, troubleshooting, data quality, and staff support.

This is an excellent opportunity for an individual who enjoys a blend of technology support, data management, and operational problem-solving while contributing to a mission-driven nonprofit organization that helps people in need every day.

What You'll Do

As the Data and Tech Support Specialist, you will:

• Provide day-to-day desktop and application support to agency staff, including troubleshooting hardware, software, login, connectivity, and user access issues
• Support staff with operational systems and applications used throughout the organization
• Generate, maintain, and distribute operational and program reports from multiple databases and software platforms
• Assist with data quality initiatives through routine review, cleanup, and system updates
• Coordinate technology support tickets with third-party IT vendors and assist with follow-up and resolution
• Support employee onboarding and offboarding activities related to technology setup and user access
• Maintain operational spreadsheets, dashboards, templates, and tracking tools
• Assist with technology inventory tracking and record maintenance
• Support testing, implementation, and troubleshooting of agency systems and workflow enhancements
• Maintain documentation related to reporting procedures, operational systems, and technology support processes
• Collaborate with staff, leadership, and external vendors to support agency operations
• Provide operational support during emergency activations, disaster response, and business continuity events as needed

What We're Looking For

The ideal candidate will have:

• Strong technical troubleshooting and customer service skills
• Experience supporting desktop applications, users, and operational systems
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving abilities
• The ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills
• A commitment to confidentiality and professionalism
• A willingness to learn new systems, technologies, and workflows

Qualifications

• High school diploma or equivalent required
• Associate degree in Information Technology, Business, Computer Applications, Data Management, or a related field preferred
• Technical certifications such as CompTIA A+, Google IT Support, Microsoft Office Specialist, or similar certifications preferred
• Minimum one year of experience in technology support, help desk support, desktop support, reporting support, operations support, or a related field preferred
• Proficiency with Microsoft Office, particularly Excel and Outlook
• Experience with reporting tools, databases, dashboards, and spreadsheets preferred
• Experience with NICE CXone, WellSky Community Services, or similar platforms preferred
• Experience in nonprofit, contact center, healthcare, behavioral health, or crisis service environments is a plus

Location: The position will be based in our temporary Delray Beach location for approximately 12-18 months before relocating back to Lantana in our newly constructed building

Why Join 211 Palm Beach and Treasure Coast?

At 211 Palm Beach and Treasure Coast, your work helps support services that connect individuals and families to critical resources, crisis intervention, and community support. You'll join a mission-driven team dedicated to improving lives throughout our community while gaining valuable experience in technology, data, and operational support.

If you are organized, service-oriented, and passionate about using technology to support meaningful work, we encourage you to apply

The Agency:

211 Palm Beach Treasure Coast is a private nonprofit 501(c)3 agency that was started in 1971 and quickly expanded into crisis counseling and suicide prevention. The agency cultivates a caring and dynamic team to service Palm Beach County and the Treasure Coast (five counties). Additional partners provided funding to support a quality, centralized access point for health, and human services information and crisis services. 2-1-1 was designated nationally by the FCC for information and referral purposes, and it became the telephone number for the agency's helpline.

211 Palm Beach/Treasure Coast's mission is to save lives through crisis intervention and by connecting people to health, mental health, and wellness services 24 hours a day every day.

The position: Full time day shift Monday through Friday. Occasional weekend coverage.

Salary: $23.00- $25.50 per hour

Benefits:

Health insurance

Dental insurance

Vision insurance

Employee assistance program

Life insurance

Paid time off

Local and national background clearance required.