Manager, Construction Management, WWRGD - Operations Support

The Operations Support team within Amazon's Worldwide Grocery Retail Growth & Development (WWRGD) organization is seeking a Manager, Construction Management to join their team.

This is an exciting opportunity for a fast-paced, results-driven leader to own the day-to-day execution of equipment on demand management across our entire fleet. Manager, Construction Management for the PERF (Project and Equipment Request Form) program, you will lead like-for-like equipment replacements, breakroom and restroom refreshes, and end-to-end equipment procurement and project delivery. You’ll drive operational excellence, serve as the primary face of the program for Operations stakeholders, and play a critical role in delivering exceptional store experiences at scale.

Key job responsibilities
- Program Execution: Lead and manage PERF intake, processing, and completion workflows to meet annual targets (2,500+ completions in 2026).
- Team Leadership: Supervise and develop a team of associates responsible for equipment requests, procurement coordination, and project execution.
- Stakeholder Collaboration: Partner with store leaders, construction teams, procurement, and project management to ensure seamless equipment on demand delivery.
- Process Improvement: Identify and implement process efficiencies, including AI integration for PERF intake and execution phases.
- Fleet Support: Ensure day-to-day equipment needs are met across the entire store fleet, prioritizing urgent requests and managing workload distribution.
- Performance Management: Track KPIs, monitor team productivity, and report progress against program goals.
- Vendor Management: Coordinate with vendors and suppliers to ensure timely delivery and installation of equipment.
- Quality Assurance: Ensure all equipment replacements and installations meet company standards and specifications.
- Communication: Provide regular status updates to stakeholders with clear concise communications to the business and the larger WWRGD organization.

A day in the life
The Team Leader drives daily execution of the PERF program by triaging urgent equipment requests, leading standups with 5 Construction Project Managers II, and conducting 1:1 coaching sessions focused on PO development and quote review excellence. The role requires regular status updates to WWRGD leadership, communication with Sr. Operations Leaders across all 6 Operating Areas, vendor coordination, and advancing AI-driven process improvements—all while maintaining pace toward 2,500+ annual completions and delivering an exceptional customer experience at every store.

About the team
Team Mission:
To deliver exceptional store experiences by executing strategic remodels, managing equipment replacement through the PERF platform, and implementing innovative solutions that support store operations while maintaining brand standards and merchandising excellence across the entire fleet.

Team Vision:
To be the trusted execution partner that addresses space optimization and supports the evolution of Ecommerce and automation creating best-in-class retail environments that delight customers and empower store teams through innovative, efficient, and scalable solutions

Team Tenets:
- Customer Obsession - Every project decision prioritizes enhancing the store experience for customers and store teams.
- Operational Excellence - We deliver projects on time, on budget, with minimal disruption to store operations.
- Think Big - We leverage AI and modern tools to scale our impact and improve efficiency
- Collaborative Partnership - We work as trusted partners with store leaders, Area leadership, Ecommerce, merchants and WWRGD teams.
- Deliver Results- We maintain consistent brand integrity and merchandising standards across all initiatives.
- Bias for Action - We respond quickly to store needs while maintaining quality and strategic alignment.

BASIC QUALIFICATIONS

- Experience in managing multiple, competing priorities simultaneously
- Knowledge of project management tools
- 5+ years of direct people leadership experience
- 6+ years of experience in facilities management, equipment on demand management, or retail operations
- Experience working cross-functionally with construction, procurement, and store operations teams

PREFERRED QUALIFICATIONS

- Experience in creating process improvements with automation and analysis
- Bachelor's degree in Construction Management, Architecture, Structural, Civil, Mechanical or Electrical Engineering
- Experience in retail or grocery store environments
- Familiarity with equipment procurement processes and vendor management
- Experience in strategic initiatives, remodels, or rollout programs
- Knowledge of store equipment categories (food service, breakroom, restroom, etc.)

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