Academic Services Director

Academic Services DirectorThe University of Washington Tacoma is an anchor institution that is deeply invested in its local communities and in student success. As one of three campuses of a world-class university, UW Tacoma is dedicated to interdisciplinary and innovative teaching and scholarship and to engaging the community in mutually beneficial partnerships. UW Tacoma's commitment to access and diversity is central to an environment where students, staff, faculty and South Sound residents find abundant opportunities for intellectual, personal and professional growth. More information about UW Tacoma and its strategic plan can be found here.The School of Nursing and Healthcare Leadership has an outstanding opportunity for an Academic Services Director.The Academic Services Director for the School of Nursing and Healthcare Leadership (SNHCL) is responsible for managing day-to-day operations for the academic unit and overseeing management of faculty and staff human resources, internal and external events, facilities/space/equipment utilization, finance, and academic programs. Reporting to the Dean of the School of Nursing and Healthcare Leadership, this position provides the oversight required to implement, integrate, evaluate and ensure the quality and effectiveness of all unit business practices and processes. The Academic Services Director is responsible for ensuring all academic program operational processes are aligned to meet curricular program outcomes and accreditation requirements. The Academic Services Director works with faculty, staff and students to create a healthy, collaborative and inclusive environment. This position maintains effective internal and external relationships with the campus community and community partners. The Academic Services Director works collaboratively and engages in appropriate decision-making to advance the operational and administrative effectiveness of the unit in accordance with established University policies and procedures, and relevant state and/or national accreditation standards.Duties and ResponsibilitiesAcademic Administration/Operations:Implement and direct the day-to-day operations for Nursing and Healthcare Leadership.Oversee management of agency contracts, and faculty and student clinical clearances.Be the communications liaison among unit leadership and other UW units including Information Technology, Finance and Administration, Academic and Staff Human Resources, Registrar, Admissions, and UWS School of Nursing (SON).Provide reports, documentation and analysis to meet the needs of the Dean, faculty, staff, and university leadership. Work closely with the Dean or designee on program operations, priorities, strategic plans, new program development, student academic performance metrics, and financial management.Promptly and consistently inform the Dean of program faculty and student issues.Oversee management of program data and records. Maintain accurate records and reports related to budgets, curriculum, faculty, students and alumni to comply with state and national regulatory and accreditation requirements and standards. Abide by the University Record Retention schedule to manage records in a timely manner.Coordinate development and review of all program communications, ensuring accuracy and quality, including brochures, orientation and recruiting materials, admission and applications, general catalog, event marketing, quarterly newsletter, listservs, social media accounts, and the SNHCL website.Identify, lead and coordinate unit-based operational quality improvement initiatives.Strategic Planning & Initiatives:Participate with dean/school leadership in identifying, implementing and evaluating strategic priorities for the School, and identifying strategies to advance the vision, mission and values of the School of Nursing & Healthcare Leadership, campus and university.Foster and use a student-centered approach to achieve the school's strategic goal and priorities.Prioritize initiatives or programs consistent with the unit's financial goals, negotiating or assigning resource allocation, and support meeting academic programs outcomes.Fiscal Management:Manage all program budgets to include state, discretionary, gift, revenue, grant, scholarship, endowment, and special project budgets.Provide financial reports and budget projections to and consult with the Dean or designee to evaluate financial needs.Coordinate unit bi-monthly payroll.Execute and/or directly supervise all budget activities with full authorization for expenditures for all program budgets.Oversee monthly reconciliation of all program budgets.Supervise program staff who process day-to-day expenditures and reconciliations.Approve all purchases, reimbursements and payments to individuals, and travel reimbursements.Work with PIs to develop grant budgets. Approve expenditures, reconciliations and closing reports of awarded grants.Work with campus finance personnel to coordinate the development of new budgets for grants, special program projects and/or initiatives.Ensure compliance with University and State regulations for all financial record keeping.Student Advising/Support:Support advising and admissions staff to resolve potential applicant and student issues.Provide oversight of the application, admissions, registration, advising, and graduation processes.Provide backup advising to students and prospective students in the absence of an advisor.Academic Program Operations Management:Oversee the development of 1-2-year teaching schedule and production of the quarterly course schedule.Oversee the new course or course modification proposal process in accordance with UWT Curriculum Committee and University curriculum processes and deadlines.Act as the liaison to campus and university curriculum and registration offices.Collaborate with Tri-campus SON to ensure compliance with regulatory and accreditation requirements.HR/Personnel Management (Academic And Staff):As the unit's human resources manager, the Administrator oversees and manages all HR processes and procedures.Manage department HR and payroll processes in Workday including but not limited to hiring faculty, academic appointments, onboarding, FTE and schedule changes, and leaves.Hire, train, supervise, promote professional development and review performance for all unit staff and student workers.Initiate, review, and recommend personnel actions including promotions and salary actions.Oversee staff's supervision of employees, including student workers.Counsel employees to resolve conflicts and maintain healthy work environment. Initiate and follow through with progressive disciplinary actions when appropriate.Support Faculty Search committees, providing administrative assistance during the recruitment and search processes.Manage the faculty academic appointment process, create quarterly and annual contracts.Act as the primary liaison with the International Scholars Office (ISO) during the hire and visa processes for international faculty and scholars.Support the hiring process for students and hourly employees as related to approved faculty research and sponsored projects.Clinical Coordination Support:Initiate, coordinate, process, and track education affiliation agreements with various agencies to support student clinical requirements.Provide direction and support to the Clinical Placement Manager in the planning, development, and evaluation of clinical sites consistent with the school's programs, goals and course objectives.Oversee the collection and tracking of requirements for fieldwork and practicum courses for students.Event Management:Oversee planning and management of school events.Provide budget oversight, marketing, and logistical support for all events.Delegate event planning logistics to staff.Provide logistical support to the school's Advisory CouncilMinimum QualificationsBachelor's Degree in public administration, business, or related field and at least five years of increasingly responsible experience managing administrative operations, with office management, financial planning, and supervisory responsibilities to include two years of experience in higher education with leadership and daily administration of a complex academic or business unit.Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.Additional requirements include:Strong record of leadership.Ability to work effectively with students, faculty, staff, administrators and local community members.Demonstrated ability to work independently and make appropriate decisions.Advanced proficiency in Microsoft Office applications:Word, Excel, Access, PowerPoint & Outlook.Financial planning & budget management experience.Skills and knowledge of quality improvement principles and practices.Excellent organizational skills and attention to detail.Strong verbal and written communication skills.Strong interpersonal, analytical and problem-solving skills.Ability to handle student and personnel issues with discretion and confidentiality.Demonstrated commitment to advancing the vision, mission and values