The Front Desk Agent is responsible for providing exceptional guest service while serving as the first point of contact for hotel guests. This position plays a vital role in creating a welcoming and positive experience by assisting guests with check-ins, check-outs, reservations, inquiries, and requests in a professional and friendly manner.
Working the morning shift (7:00 AM – 3:00 PM), the Front Desk Agent is responsible for ensuring smooth daily hotel operations, responding to guest needs, handling payment transactions, answering phone calls, and maintaining accurate guest records. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced hospitality environment.
The ideal candidate is dependable, guest-focused, and enjoys creating memorable experiences for travelers. Candidates must be comfortable working independently and as part of a team while maintaining a professional appearance and positive attitude.
Compensation:
$16 - $17 hourly
Responsibilities:
Schedule:
Morning shift (7:00 AM – 3:00 PM). Candidates must be available to work weekends and holidays as business needs require.
Qualifications:
About Company
Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
Hotel Front Desk Agent - Am • Newport, KY, US
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