Data Engineer, Decision Intelligence Technology

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

The AWS Kumo team provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs helping them adopt optimize and operate at scale. Kumo's products used by AWS customers and the Support teams that help them are vital to ensuring exceptional customer experiences on AWS. Our team owns customer facing applications like Trusted Advisor Personal Health Dashboard AWS Forums and Support Center and internal tooling such as Case Management Troubleshooting and Customer Event Management. We are a highly innovative global organization revolutionizing the way customers engage and seek help from AWS. Support provides a strategic advantage for customers adopting AWS and drives direct revenue to the business.

We are looking for an excellent Data Engineer who is passionate about data and the insights that large amounts of data sets can provide. You should possess both a data engineering background and a business acumen that enables you to think strategically. You will experience a wide range of problem solving situations requiring extensive use of data collection and analysis. The successful candidate will work in lock-step with BI Engineers, Data Scientists, ML Scientists, Business Analysts, Product Managers, and other stakeholders across organization.

You will:

• Develop and improve the current data architecture, data quality monitoring, and data availability.
• Collaborate with Data Scientists to implement advanced analytics algorithms that exploit our rich data sets for statistical analysis, prediction, clustering, and machine learning.
• Partner with BAs across teams to build and verify hypotheses to improve the AWS Support business.
• Help continually improve ongoing reporting and analysis processes, simplifying self-service support for customers.
• Keep up to date with advances in big data technologies and run pilots to design the data architecture to scale with the increased data sets of customer experiences on AWS.

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

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Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- 3+ years of data engineering experience
- Experience with data modeling, warehousing and building ETL pipelines

PREFERRED QUALIFICATIONS

- Experience with AWS technologies like Redshift, S3, AWS Glue, EMR, Kinesis, FireHose, Lambda, and IAM roles and permissions
- Experience with non-relational databases / data stores (object storage, document or key-value stores, graph databases, column-family databases)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.