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Idemia
Production Data Administration 2Idemia • Rancho Dominguez, US
Production Data Administration 2

Production Data Administration 2

Idemia • Rancho Dominguez, US
30+ days ago
Job type
  • Full-time
Job description

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

This role receives, records and processes customer data in a timely, securely and faultless manner, reporting any exceptions to the relevant stakeholders and ensuring its availability to the Service Center Production.

Key Missions

  • Obtains the data from file transfer systems and processes it
  • Generates and sends return files and reports as needed to customers within service-level agreements
  • Distributes production paperwork and associated reports to correct areas and other departments within scheduled time frames
  • Identifies and assists with fixing issues, such as giving assistance to the shop floor as well as software and IT personnel
  • Reports issues or exceptions, including non-receipt of customer data
  • Executes change requests for new or updated EMV Card checking scripts (Barnes/Collis/EVA Scripts)
  • Supports Local Technical Support with data processing for testing new projects, products or services
  • Supports scheme or customer audits
  • Supports and troubleshoots production issues
  • Processes and categorizes new production faults
  • Retrieves information to be able to pass to Customer Services to transfer to customers
  • Executes autonomously complex tasks requiring knowledge for different products (e.g. data processing for eUICC product, support specific test requirement etc.)
  • Guides less experienced data admin on relevant operation processes and application tools

Profile & Other Information

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Production Data Administration 2 • Rancho Dominguez, US

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