Operations Manager - Insurance - Midland

Operations Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Operations Manager within PNC's Midland organization, you will be based within the PNC Midland footprint.

An ideal candidate will have: Managerial experience, Servicing experience, Insurance experience, Quality control skills, Escalations skills, Problem solving skills, Critical thinking skills, Ability to work in a fast paced environment.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job responsibilities include:

• Executing operating plan and communicating strategic direction to operations team.
• Managing and achieving desired business results, acting as a point of escalation and resolving exceptions.
• Providing coaching and development to team members, leading staff meetings, and communicating the strategic direction.
• Consulting and advising service partners and customers, identifying and implementing process improvement initiatives.
• Reviewing transactions and reports to identify exceptions, monitor quality, and ensure compliance.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation.
• Achieve Results - Takes personal ownership to deliver results.
• Develop the Best - Raises the bar with every talent decision.

Preferred skills include: Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP).

Competencies include: Decision Making and Critical Thinking, Effective Communications, Internal Resource Coordination, Operational Functions, Problem Solving, Process Management, Standard Operating Procedures.

Work experience typically requires 5+ years of related experience, and at least 2 years of previous supervisory experience.

Education: No Degree.

Certifications: No Required Certification(s).

Licenses: No Required License(s).

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave, up to 11 paid holidays each year, 9 occasional absence days each year, between 15 to 25 vacation days each year, and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.