Human Resources Manager, Warehouse Operations

KeHE Human Resources Manager

At KeHE, we're obsessed with creating solutions, unboxing potential, and serving others and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we're committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you'll be embarking on a career that's moving forward. When you join KeHE, you're becoming part of a team that is a force for good.

Primary Responsibilities

The Human Resources Manager will serve as a strategic business partner and advisor to the Distribution Center leadership team in a dynamic and rapidly changing business environment. They will foster shared accountability for executing people and culture strategies aligned with key business priorities, enabling strong performance through a collaborative, team-oriented culture. Additional responsibilities, in partnership with key stakeholders, will include labor and staffing planning, new hire/new leader on-boarding, performance management process oversight, learning and development, employee engagement and retention, and maintenance of HR compliance through strong process and policy adherence.

As a member of the HR Function, this individual will role model actions consistent with KeHE's Mission, Vision and Values.

Essential Functions

• Partners with management and talent acquisition to ensure strong execution of labor and staffing plans to meet situational and seasonal fluctuations of the business.
• Ensures new hire training plans and protocols are in place and consistently executed for all new employees across hourly warehouse, transportation and leadership positions.
• Acts as a thought partner and advisor to site leadership team on people impacts of business strategies to proactively anticipate and plan for positive outcomes.
• Drives employee engagement and retention through proactive listening strategies, accessibility and floor presence, and routine survey administration and action planning.
• Assists in leading and executing effective change management and communications at all levels within location to support continuous improvement and growth initiatives.
• Ensures strong execution of all performance management related programs and processes for front line hourly workforce and exempt level/management team.
• Guides and coaches people leaders to effectively deliver coaching and feedback to drive strong performance and results, including proper handling of underperformance.
• Maintains positive employee relations and leads through effective issue resolution, to ensure fair, consistent, and equitable employment practices.
• Supports a Safety First culture engaging actively in strategies to promote a clean and safe working environment and assisting in post-accident or near miss investigations and workers compensation claims management.
• Role models and exhibits a firm commitment to KeHE's Civility Code and Keystone Leadership Habits enforcing the importance of delivering results the right way.
• Ensures consistent, accurate and compliant execution of all HR employment practices and policies in alignment with state and federal requirements.
• Maintains a heightened level of confidentiality in all communications and handling of personal and/or sensitive employee information to maintain trust, data integrity and compliance with relevant state and federal laws and regulations.
• Acts as first point of contact to employees on KeHE health and wellness benefits, sick time and/or leave of absence management, and general employee assistance.
• Oversees administration of employee on-boarding, off-boarding, and status changes ensuring a high level of data and process integrity, accuracy and timeliness.
• Conducts management and employee training necessary to support various programs and initiatives, including oversight of annual compliance training.
• Works collaboratively with legal department to provide timely and accurate responses employment related claims or charges.
• Other duties and projects as assigned.

Minimum Requirements, Qualifications, Additional Skills, Aptitude

SKILLS, KNOWLEDGE AND ABILITIES:

• Contribute and support to the overall goals of the Human Resources Department.
• Ability to deescalate and effectively resolve emotional and/or complex problems.
• Application of strong situational judgment consistent with standards, practices, policies, procedures, regulation or government law.
• Ability to effectively manage competing priorities under tight time constraints.
• Ability to build strong trusting relationships across peers, region and corporate leadership, and frontline workforce coupled with the ability to be decisive is needed.
• Ability to effectively communicate and present information, verbal and written and respond to questions in a manner appropriate to circumstance flexing style as needed.
• Ability and willingness to travel to other KeHE facilities and/or headquarters for annual meetings and/or professional development opportunities.
• Fluency in Spanish preferred, both written and verbal.

EDUCATION AND EXPERIENCE:

• Bachelor's degree, preferably in HR, Business Administration and/or a related field.
• Minimum of 3-5 years previous HR management experience, preferably within food service, retail, CPG, grocery or adjacent industry, with hourly/frontline workforce.
• Minimum of 7 years of total HR or related experience overall.
• PHR, SPHR preferred.
• Knowledge of Microsoft Office and HRIS systems and software required.
• Knowledge of employment law and other government compliance regulations required.