Employee Services Lead - Guest Services

Employee Services Lead - Guest Services

Responsible for auditing, training, providing technical support and leadership of assigned functional area(s), to promote high compliance standards of service, safety, vendor relationships and professionalism to provide a positive employee, guest and visitor experience across multiple areas that support the mission of the organization.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinate within assigned functional area including developing training best practices, task direction and assist with area coverage scheduling.
• Provide account vendor management by analyzing vendor performance and develop ongoing or new relationships with third party vendors, internal department, outside vendors to ensure smooth operations of ordering, purchasing, assigned projects and initiatives.
• Set the standard for high compliance and documentation across multiple areas to ensure adherence to corporate policies/practices, safety, HACCP and BOH standards; communicate information to manager promptly to allow for a response as needed.
• Facilitate the communication and execution of corporate events, services, and initiatives as assigned, such as corporate-hosted community events, employee events, meal/beverage service with the employee services team.
• Assist in administrating corporate visitor protocols and security activities including the monitoring of cameras, incident documentation, identifying and alerting on concerning behavior both internally and throughout the property.
• Advise management and other stakeholders as the subject matter expert of assigned areas, developing best practices, and evaluating existing and future procedures/protocols.
• Coordinate and develop Employee Services equipment and software systems including point-of-sale system(s), digital signage, visitor management system(s), safety systems, physical equipment, and vehicles.
• Respond to or direct appropriate guest, vendor, customer, and employee inquiries/questions as required.
• Research and develop new techniques and suggest enhancements to programs and processes within assigned function areas.
• Provide secondary support for other on-premises employee service department functions.
• Complete other projects as assigned.

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Display effective communication skills with employees and visitors.
• Be prepared to participate in and communicate with Buildings and Grounds and safe team processes regarding emergency response situations.
• Display well-developed interpersonal skills to work effectively in a team environment with minimal supervision.
• Must maintain absolute confidentiality.
• Must have excellent PC and MAC computer skills, including working knowledge of Microsoft Office Suite (SharePoint, Excel, Word, Outlook, calendars, etc.).
• Strong project management skills
• Exhibit technical expertise in point-of-sale systems and menu management and demonstrated equipment knowledge.
• Must be in healthy physical condition, able to stand for extended periods of time, and lift up to 40 pounds.
• Must be willing to work a modified schedule outside of normal office hours, including some early mornings and as requested some evenings and weekends.
• Effectively interface with external contacts, Brotherhood employees, managers, and department staff members.
• Ensure and maintain the highest level of health and not possess any communicable disease (see Section 8. Sanitation of Public Eating and Drinking Establishments Rule 410 1AC7-24.1 Indiana State Board of Health)
• Train and/or be licensed in operating equipment such as lifts and corporately provided transit (golf carts, corporate vehicles, etc.). Note: To operate corporate provided transit, you are required to provide proof of proper licensing or credentials prior to operation.

An associate degree in hospitality or related field is required. Three years of experience in a corporate, food service, or hospitality environment is required. Valid driver's license is required to be able to drive company vehicles to go shopping for supplies and products as needed. One to two years of administrative or front desk management experience is desired. Supervision experience is desired. Familiarity with de-escalation training, conflict management, and dealing with difficult people is desired.