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Apex Systems
DEX Strategy LeadApex Systems • Round Rock, TX, United States
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DEX Strategy Lead

DEX Strategy Lead

Apex Systems • Round Rock, TX, United States
21 days ago
Job type
  • Full-time
Job description

DEX Strategy Lead

We are seeking a DEX Strategy Lead to serve as a trusted advisor, leveraging deep Nexthink expertise and industry knowledge. This role requires a blend of technical expertise and advisory skills to drive Digital Employee Experience (DEX) strategy, provide thought leadership on governance, and articulate value propositions to executive stakeholders. The ideal candidate will have the professional polish to lead C-level executives in strategy conversations and will be responsible for guiding multiple programs and engagements.

Key Responsibilities

  • Define, establish, and evolve the customer's DEX Experience Management Strategy, aligning Nexthink capabilities with business objectives.
  • Facilitate executive workshops, stakeholder alignment sessions, and governance forums to establish strategic priorities and success measures.
  • Lead DEX maturity assessments, translating findings into prioritized recommendations and strategic roadmaps.
  • Leverage Nexthink telemetry and ServiceNow data to identify experience improvement opportunities and high-value use cases.
  • Translate insights into executive-ready recommendations and measurable business outcomes.
  • Align executive sponsors and cross-functional stakeholders around shared priorities and expected outcomes.
  • Facilitate the advancement of proactive and preventative DEX improvement initiatives, tracking progress and realized value.
  • Develop and present executive-level value realization reporting.
  • Act as a client-facing lead for executive readouts and value propositions using the Nexthink platform.
  • Work comfortably with global teams.

Required Qualifications

  • Proven experience leading DEX Experience Management programs, including maturity assessments, governance frameworks, and value realization reporting.
  • Experience in an advisory-level or consulting role with executive-level, client-facing responsibilities.
  • Demonstrated ability to influence executive stakeholders and cross-functional teams without direct ownership of technical implementation.
  • Strong background in DEX, EUC, Workplace Technology, IT Operations, ITSM, Service Delivery, or Digital Workplace consulting.
  • United States Citizenship is required.

Technical Skills

  • Deep hands-on experience with the Nexthink platform, including implementation, administration, dashboards, investigations, campaigns, and analytics.
  • Proven ability to translate Nexthink telemetry, experience analytics, and operational data into strategic recommendations and roadmaps.
  • Strong understanding of ServiceNow ITSM processes and data.
  • Nexthink certifications are required.

Preferred Qualifications

  • Familiarity with ServiceNow.
  • Enterprise-level DEX maturity experience.
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DEX Strategy Lead • Round Rock, TX, United States

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