Front Office Administrator

Position: Front Office Administrator
Type: Part-Time (Full time opportunity)
Location: On-Site Required (Boulder, CO)
Business Hours: Monday to Friday, 9:00 AM - 5:00 PM
Compensation: $18- $21 (based on experience)

About Us:

Boulder Longevity Institute (BLI) stands at the forefront of cutting-edge cellular medicine and personalized health optimization. Here at BLI, we're not just following the traditional path of healthcare; we're forging a new one. With a commitment to leveraging the latest in diagnostic and therapeutic technologies, we're on a mission to enhance longevity and overall wellness in ways previously thought impossible. Our direct-pay clinical practice allows us the freedom to innovate continually, unbound by the limitations of outdated medical systems. We're not just keeping up with the future of healthcare- we're creating it.

Who Should NOT Apply to this Job

Boulder Longevity Institute (BLI) is a unique entity. We are seeking a specific type of person to join our team and become part of our BLI Family. To save everyone time, you should NOT apply for this job if:

• You prefer minimal structure or dislike managing schedules and logistics
• You struggle with multitasking or staying organized under pressure
• You don't enjoy being the central point of coordination in a busy office
• You avoid handling client questions, scheduling issues, or day-to-day problem solving
• You are not detail-oriented when it comes to documentation and processes
• You prefer working independently rather than supporting a team environment
• You are just looking for a short-term job rather than a long-term opportunity

If that list doesn't describe you, keep reading.

Position Overview

We are seeking a detail oriented and hospitality minded Front Office Coordinator to manage the daily flow of the clinic and ensure a seamless experience for both clients and providers.

Key Responsibilities

1. Front Desk Operations (Primary Focus)

• Greet and check in clients, creating a professional and welcoming environment
• Manage daily scheduling, appointment confirmations, and calendar coordination
• Oversee client flow, including room assignments and provider scheduling support
• Handle payments, basic billing coordination, and front desk transactions
• Maintain a clean, organized, and efficient front office environment
• Act as the central point of coordination for daily clinic operations

1. Scheduling & Administrative Coordination

• Manage appointment booking, rescheduling, and cancellations
• Ensure accuracy and completeness of client records in the EMR system
• Support onboarding by collecting required documentation and information
• Maintain organized systems for client tracking and follow-up tasks
• Ensure no gaps in scheduling, documentation, or communication

1. Client Communication Support

• Respond to incoming inquiries (phone, text, email) in a timely and professional manner
• Provide clear, helpful information about services and next steps
• Support follow-up communication for scheduling and appointment readiness
• Escalate more complex or consultative conversations when appropriate

1. Cross-Team Coordination

• Work closely with providers and operations to support daily clinic flow
• Communicate scheduling updates, delays, or client needs in real time
• Ensure smooth transitions from check-in to appointment to check-out

1. Basic Lead Tracking

• Update lead and client status in CRM systems
• Maintain accurate records and flag any issues to leadership

Required Qualifications

• Strong experience in front desk, administrative, or client-facing roles
• Excellent organizational and multitasking skills
• Strong verbal communication skills (phone and in-person)
• High attention to detail, especially with scheduling and documentation
• Ability to manage a fast-paced, high-touch office environment
• Must be able to work on-site in Boulder
• Strong understanding of confidentiality and discretion, particularly in a healthcare setting
• Commitment to maintaining healthcare privacy standards

Preferred

• Experience in medical office, concierge, or patient coordination roles
• Familiarity with EMR systems, CRM tools, or scheduling platforms
• Background in healthcare or wellness environments
• Comfortable handling client questions and coordinating next steps

What We Offer

• Competitive pay + PTO, sick leave, and 12+ paid holidays (including a week around Christmas and New Year's)
• In-house health benefits: curbside provider consultations, yearly full lab panel, supplements, peptides, and discounted BLI services
• While BLI does not provide a traditional health insurance plan, we have found that the combination of our curbside care benefit, plus a high-deductible health insurance plan (which can be obtained optionally through a broker we work very closely with) combine to provide a very effective solution. Resources are available to help employees establish pre-tax contributions to an HSA and access Traditional Health Insurance.
• Access to the Human Optimization Academy, quarterly InBody scans, infusion therapy, and more
• Performance-based contribution bonuses eligible after one year
• A collaborative, mission-driven team at the cutting edge of longevity medicine
• OHP Health Supplements offered at cost
• Professional growth and development opportunities in a rapidly expanding field.

How to Apply:

Please include a resume and a short, customized cover letter.

Job Posted by ApplicantPro