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American Family Care Thousand Oaks
Medical Front Office & Patient CoordinatorAmerican Family Care Thousand Oaks • Thousand Oaks, CA, US
Medical Front Office & Patient Coordinator

Medical Front Office & Patient Coordinator

American Family Care Thousand Oaks • Thousand Oaks, CA, US
30+ days ago
Salary
$23.00 hourly
Job type
  • Full-time
Job description

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance


Role Overview


We are seeking a sharp, highly organized Medical Front Office & Patient Coordinator to manage the front lines of our high-volume urgent care clinic. This is a fast-paced medical operations position requiring rapid problem-solving and administrative precision. You will serve as the coordinator of patient flow—managing high-volume intake, executing health insurance verification, and handling digital patient registration with speed and absolute accuracy.


The ideal candidate possesses strong healthcare administrative acumen, exceptional multitasking skills under pressure, and a professional, patient-first presence.


Key Responsibilities


Patient Intake & Flow Management:


  • Manage the digital check-in and queuing system to optimize patient flow and minimize lobby wait times.

  • Triage front-desk inquiries efficiently, identifying high-acuity patient situations that require immediate clinical escalation.

  • Register patients with 100% accuracy in demographic and medical entry.

Insurance Verification & Financial Responsibility:


  • Perform real-time eligibility verification for a wide matrix of health insurance plans.

  • Calculate and confidently collect deductibles, copays, and self-pay balances at the point of service.

  • Ensure accurate scanning and indexing of insurance cards, IDs, and required medical consent forms into the EHR.

Administrative Operations:


  • Route high-volume phone lines, coordinating seamlessly with the back-office clinical team regarding room availability and patient status.

  • Maintain a pristine, organized, and compliant front office environment.

Qualifications & Requirements


  • Experience: Minimum 1–2 years of dedicated medical front office, patient registration, or medical billing experience (Urgent Care or Emergency Department background is highly preferred).

  • Insurance Competency: Strong working knowledge of health insurance terminology, copay structures, and real-time eligibility checks.

  • Technical Skills: Advanced proficiency with modern Electronic Health Record (EHR) platforms and practice management software.

  • Attributes: High emotional intelligence, exceptional verbal communication, and a calm demeanor in a high-velocity healthcare environment.

Why Join Us?


We operate a streamlined, modern facility where administrative excellence is respected as a core pillar of patient care. We offer competitive compensation, comprehensive benefits, and a structured team environment built on operational efficiency.

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Medical Front Office & Patient Coordinator • Thousand Oaks, CA, US

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