Healthcare Contact Center Agent

Job Description:

• Provide knowledgeable responses to basic client questions
• Elevate more complex cases to appropriate staff as needed
• Solve client problems, update account history and follow up with clients to confirm resolution
• Adhere to client SLAs and consistently meet production targets
• Collaborate with team members, management and clients to resolve inquiries
• Cross-train new resources in customer service processes
• Review and recommend changes to procedures and workflow to improve efficiency

Requirements:

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software and Microsoft Office applications
• Strong problem-solving skills to bring inquiries to effective resolution
• Strong customer service skills with an emphasis on written and oral communication
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

Benefits:

• Work flexibility
• Learning and career development
• Flexible vacation policy
• 401(k) employer match
• Comprehensive health benefits
• Educational assistance
• Leadership and technical development academies