Revenue Manager

Revenue Manager

We're looking for a Revenue Manager to modernize the full revenue cyclefrom cashiering and receipting to reconciliations, reporting, and accounts receivable. You'll lead a customer-centric team focused on streamlining processes and enabling data-driven decisions across a public-serving, highly regulated environment. Your work will continue to strengthen transparency, integrity, and confidence in our financial operations while elevating the experience for internal partners and the community.

About You: You're a solutions-oriented finance leader who brings clarity to complex operations. You've led teams through process improvement and technology enablement (ERP/reporting tools) driving efficiency in operations and change management. You enjoy turning ideas into measurable results. You communicate clearly with diverse stakeholders, coach with steadiness, and thrive in fast-moving settings. You're motivated by work that strengthens the City's financial stewardship mission and customer service focused to support the community.

About Us: The Finance Department supports City-wide operations in a fast-paced environment, delivering accurate financial information and services that ensure fiscal integrity and accountability. We streamline processes, leverage technology, and stay compliant with changing regulations, all while fostering a culture of high performance, continuous improvement, innovation, and inclusive collaboration.

Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Oversee daily accounting activities, including the full revenue cycle, accounts receivable, cashiering operations, and related financial processes and technology to ensure accuracy and compliance.
• Leads and develops the fiscal team through work assignment, coaching, performance evaluation, and hiring decisions, ensuring high quality, customer focused service across the full revenue cycle (cashiering, receipting, deposits, reconciliations, AR)
• Monitor and analyze revenue trends to identify patterns, forecast needs, and support sound financial decision making across the department and City operations.
• Ensure internal controls and compliance across cashiering, receipting, deposits, reconciliations, and accounting workflows in alignment with City policies and state regulations.
• Partner with departments and external stakeholders to resolve account issues, provide fiscal guidance, and support cross departmental revenue related initiatives.
• Improve and streamline financial processes/technology, including revenue tracking, reporting tools, system integrations, and data management to strengthen accuracy and efficiency.

Typical Qualifications

Education and Experience Bachelor's Degree in Business Administration, Accounting, Finance, or related field; 5 to 7 years' experience in administrative, financial, budgeting, accounting, or program management, or a related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Additional Information

Knowledge, Skills and Abilities:

• Financial & Accounting Expertise - Deep understanding of accounting principles, revenue management, accounts receivable practices, and financial analysis.
• Strategic & Analytical Thinking - Ability to evaluate financial trends, build financial models, interpret complex data, and develop forward-looking recommendations.
• Operational Excellence & Process Improvement - Skill in enhancing accounting workflows, strengthening internal controls, and leveraging systems and tools (including ERP and dashboards) to improve accuracy and efficiency.
• Leadership & Staff Development - Experience leading teams through coaching, training, performance management, and fostering a collaborative, customer-focused culture.
• Customer Service, Communication & Collaboration - Ability to clearly communicate financial information and work effectively with the public, departments, committees, and external partners.
• Compliance, Stewardship & Decision Making - Strong understanding of municipal policies, state regulations, and fiscal stewardship standards to ensure integrity, compliance, and sound decisions.

ADA and Other Requirements: Work Environment and Physical Effort: Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Work is typically performed in an office or similar indoor environment. Work Exposures: Work in this position does not require frequent environmental exposures.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.