The Hotel Manager is responsible for overseeing the daily operations of the front desk, maintenance and housekeeping department ensuring the highest level of guest satisfaction. This role involves managing front desk staff, handling guest inquiries and complaints, ensuring smooth check-in and check-out processes, and maintaining a welcoming environment for all guests. It will also include managing housekeeping staff, maintenance, budgeting, inventory control, and maintaining a safe and hygienic environment throughout the hotel.
Staff Management: Recruit, train, and supervise front desk staff and housekeeping staff. Follow up and assign tasks to maintenance department including work orders and PMs' Schedule staff shifts and ensure adequate coverage. Conduct performance evaluations and provide feedback. Foster a positive work environment and encourage teamwork.
Guest Services: Ensure a high standard of customer service is maintained. Handle guest inquiries, requests, and complaints in a timely and professional manner. Monitor guest feedback and implement improvements as needed. Ensure VIP guests and special requests are attended to.
Operations Management: Oversee the check-in and check-out procedures. Ensure all front desk operations comply with hotel policies and procedures. Maintain accurate records of bookings, payments, and guest information. Manage room inventory and coordinate with housekeeping to ensure room availability. Perform weekly room inspections and daily property walks. Conduct daily stand-up meetings.
Inventory And Supplies Management: Monitor and manage inventory levels of cleaning supplies, linens, and guest amenities. Order and replenish supplies as needed, ensuring cost-effective purchasing practices. Maintain accurate records of inventory usage and expenses.
Financial Responsibilities: Handle all billing, and reconciliation of hotel accounts. Prepare and manage the front desk, housekeeping & maintenance budgets and inventory Monitor and report hotel expenses.
Administrative Duties: Prepare reports on hotel activities and performance. Ensure compliance with health and safety regulations. Maintain an organized and tidy front desk and public areas. Implement and oversee front desk training programs.
Communication: Efficiently communication with other departments daily to ensure smooth operations. Communicate effectively with guests, staff, and management. Address and resolve any inter-departmental issues. Maintain a neat and efficient office environment. Other duties as assigned by direct supervisor.
Requires good communication skills, both verbal and written. Most tasks are performed in a team environment with employees acting as team leader. Must possess computer skills. Must have open and flexible schedule and ability to work evenings, holidays and weekends. Extensive knowledge of the hotel, its services and facilities. Ability to input and access information in the property management system.
Two to four years' experience in hotel front office/housekeeping/guest services role, with two years minimum in supervisory role is required.
Ability to lift, push, pull, and carry items up to 50 pounds.
Ability to stand, walk, bend, and reach for extended periods.
Capability to operate housekeeping tools and equipment safely.
Job Type: Full-time
Round Rock, TX: Relocate before starting work (Required) Work Location: In person
Pay: $50,000.00 - $55,000.00 per year
Benefits:
Hotel Manager • Round Rock, TX, United States
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