Chief Human Resources Officer

Chief Human Resources Officer

Enterprise Management Solutions, LLC is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.

Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.

The Chief Human Resources Officer (CHRO) is a key member of the executive leadership team and serves as the strategic leader responsible for developing, implementing, and managing human capital initiatives across all customer companies. The CHRO provides oversight of all HR functions including recruitment, onboarding, employee relations, performance management, professional development, compensation and benefits, HRIS systems, compliance, and workplace culture.

The CHRO ensures that Enterprise Management Solutions, LLC. and its affiliates maintain compliant, people-centered, and mission-aligned HR practices while adapting to growth and regulatory changes. This role builds and leads HR strategies that align with organizational objectives and operational realities. The CHRO also oversees all ensures that Enterprise Management delivers all contracted Human Resources Consultation, Virtual HR Services, & Fractional CHRO Services to affiliated entities.

Scheduled duties and responsibilities include:

• Develop and implement enterprise-wide human resources strategies, policies, and systems
• Oversee the full employee lifecycle including recruitment, hiring, onboarding, evaluation, retention, and separation
• Ensure compliance with all federal, state, and local employment laws
• Lead the administration and evaluation of employee benefits and wellness programs
• Guide the implementation and maintenance of HRIS systems and digital personnel files
• Build performance management frameworks including evaluations, PIPs, coaching, and documentation
• Maintain and update employee handbooks, HR policies, and procedures in accordance with current laws and best practices
• Partner with leadership and managers on organizational design, staffing strategy, and workforce planning
• Serve as lead point of contact for all HR audits, grievances, and employee complaints
• Oversee workplace investigations, corrective actions, and terminations in accordance with due process and fairness
• Develop initiatives to improve employee engagement, morale, and retention
• Track HR metrics and generate reports for leadership and board-level stakeholders
• Advise executive team on employee-related risk management and HR compliance strategies
• Collaborate with the COO and CFO on labor cost forecasting and compensation analysis
• Ensure delivery and quality of all Human Resources Consultation, Virtual HR Services, & Fractional CHRO Services offered by Enterprise Management

Unscheduled duties and responsibilities include:

• Serve as point of contact for urgent HR-related incidents or staff escalations
• Provide leadership coaching to managers and support culture-building initiatives across teams
• Represent the company in employee-related legal or regulatory proceedings when necessary
• Facilitate leadership training and professional development sessions
• Coordinate HR elements of mergers, acquisitions, or internal realignments
• Maintain confidentiality in all personnel-related matters and ensure data security of all HR records

Competencies and skills include:

• Deep knowledge of HR laws, policies, and procedures
• Strong leadership and interpersonal skills
• Exceptional problem-solving, conflict resolution, and communication skills
• Technologically proficient in HRIS, Microsoft 365, and HR compliance platforms
• Experience in building HR teams and designing HR infrastructure

Level of education / training / qualifications include:

• Master's degree in Human Resources, Business Administration, Public Administration, or related field (required)
• HR Certification (SHRM-SCP, SPHR) strongly preferred
• 8+ years of progressive HR experience, with at least 5 years in a senior leadership role
• Experience supporting diverse workforces and multi-site operations
• Strong track record of compliance, employee engagement, and HR system implementation