Reporting to the District Manager, the Positioning Department Manager is responsible for all sales and operations activities of the Positioning department. The Positioning manager will meet revenue goals while ensuring a high level of service and technical support.
Manages the operation of the Positioning department. This includes the supervision of employees, communication of the department objective and goals, and assisting branch personnel as requested.
Ensures that demonstrations, installations, phone and field support for survey and machine control systems, as well as service and support activity is efficiently coordinated.
Ensure that Sales and support staff executes customer interaction throughout the entire process from demonstration and training to post-sale product support.
Establish relationships and rapport with customers by making office and jobsite visits; participate in marketing and other promotional activities.
Prepare quotes and proposals.
Coordinate and control invoicing and inventory.
Coordinate user group meetings and road shows as well as participation in trade shows.
Works with Corporate staff in the development of department fiscal goals and sales targets. Monitors department progress against established goals and adjusts operations and procedures as needed to meet goals.
Reviews and monitors the knowledge and skill level of all department staff to identify development and training needs. Works with corporate staff to arrange employee participation in training and development programs.
Monitors activity within the department to observe the quality of customer service being provided by employees and takes appropriate action.
Travel within company territory required combination of day and overnight travel. Occasional out-of-state travel.
Perform other duties as assigned
Bachelor's or Associate's degree desired.
Experience in the Positioning industry, including GPS, machine control, survey instruments and related positioning equipment highly desirable.
Construction layout experience desirable.
Familiarity with civil engineering, GIS and survey software.
Mechanical aptitude and ability required.
Management/Supervisory experience required.
Sales and/or customer service experience helpful.
Excel, MS Word and PowerPoint.
Must be able to work in service environment which includes routine walking, talking, sitting, standing, stooping, bending, climbing, reaching, seeing, carrying and lifting up to 50 lbs and walking on uneven terrain.
Positioning Department Manager • Rochester, NY, United States
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