The Medical Director of Patient Experience for Henry Ford Medical Group (HFMG) Primary Care serves as a physician leader with responsibility for designing, implementing, and sustaining a high-quality, patient-centered experience throughout the primary care continuum. This position ensures that care delivered in all modesincluding in-person, virtual, and hybrid settingsreflects Henry Ford Health's commitment to excellence, equity, and compassion. Collaboration with clinical, operational, and administrative leaders is essential to embed best practices, measure outcomes, and foster a culture of continuous improvement in patient experience. This is a 0.2 FTE commitment.
The Medical Director develops and executes a patient experience strategy that aligns with HFMG's mission, values, and primary care priorities. They provide physician leadership in the design and integration of innovative care delivery models, with a focus on improving patient experience across all care settings and modalities.
Leading patients experience initiatives is a core part of the role, with emphasis on accessibility, communication, empathy, and coordination of care. The Medical Director utilizes data-driven insights such as CG-CAHPS, Press Ganey results, and patient feedback to identify opportunities for improvement, monitor progress, and ensure accountability. Partnership with quality, safety, and operations teams is critical to align patient experience efforts with broader clinical excellence and value-based care objectives.
Serving as a role model and champion for a patient-first culture within primary care, the Medical Director collaborates with physicians, advanced practice providers, nurses, and staff to enhance team engagement around patient experience. The role includes designing and supporting training, education, and coaching initiatives to strengthen provider-patient communication and cultural humility.
The Medical Director advances the use of digital health tools, virtual visits, and other innovative approaches to improve patient access, continuity, and satisfaction. They ensure consistent patient experience standards are maintained across the continuum of careincluding preventive, acute, chronic care managementand collaborate with systemwide patient experience leadership to align primary care initiatives with enterprise-wide goals.
Candidates must be Henry Ford Medical Group providers and able to practice within the Primary Care service. Prior leadership experience is preferred.
Medical Director Patient Experience and Physician/APP Engagement • Detroit, MI, United States
Serene Gardens of Sterling Heights is currently looking for a Wellness Director for our assisted living community.This position is responsible to plan, organize, develop and direct the operations o... Show more
Doctor of Medicine | Pulmonology.Competitive weekly pay (inquire for details) .LocumJobsOnline is working with CompHealth to find a qualified Pulmonology MD in Grand Rapids, Michigan, 49503!.Grand ... Show more
Physician Clinic Medical DirectorLocationUS-MI-DetroitJob ID359984Pos.CategoryMedical - PhysicianPos.TypeFull TimeRecruiter : Full Name: First LastMelissa GronskiOverviewBonus Potential! Monthly an... Show more
Position Summary:The Medical Director of Acute Care - Hospital at Home (HaH) and Advanced Home health provides clinical leadership, oversight, and strategic direction for the organization's Acute c... Show more
We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience.At Oak Street Health, you'll be surrounded by passionate colleague... Show more
With continued growth and strong patient demand, the Henry Ford Health System Department of Family Medicine is seeking a Board Certified/Board Eligible Family Medicine Physician to join an establis... Show more
Graduate from an accredited school of Nursing.Bachelor's degree in Nursing or other health-related field, or the equivalent combination of education and/or related experience.Master's degree in Nur... Show more
Join us as a Medical Director at VCA Clinton Township Animal Hospital in Clinton Township, Mi.You'll quickly discover that you're well supported by world-class medicine, technology, facilities, and... Show more
Doctor of Medicine | Family Practice.LocumJobsOnline is working with GHR Healthcare to find a qualified Family Practice MD in Ironwood, Michigan, 49938!.Locum Tenens Family Medicine Physician Job i... Show more
Doctor of Medicine | Family Practice.Competitive weekly pay (inquire for details).LocumJobsOnline is working with Alumni Healthcare Staffing to find a qualified Family Practice MD in Petoskey, Mich... Show more
Doctor of Medicine | Family Practice.Competitive weekly pay (inquire for details) .LocumJobsOnline is working with CompHealth to find a qualified Family Practice MD in Flushing, Michigan, 48433!.Fl... Show more
Doctor of Medicine | Family Practice.Competitive weekly pay (inquire for details).LocumJobsOnline is working with Consilium Staffing to find a qualified Family Practice MD in Michigan!.Looking to f... Show more
We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience.At Oak Street Health, you'll be surrounded by passionate colleague... Show more
Cardiovascular Service Line Director.Are you a results-driven leader ready to make a meaningful impact to patients, caregivers, and your community? At this University Hospital, we're seeking an inn... Show more
Role OverviewThe Medical Director of Patient Experience for Henry Ford Medical Group (HFMG) Primary Care serves as a physician leader with responsibility for designing, implementing, and sustaining... Show more
Why Physicians Love Theoria MedicalHere, relationships, consistency, and presence matter.You'll care for patients over time-building trust, strengthening continuity, and making a lasting difference... Show more
Tenet Healthcare, along with Detroit Medical Center, is actively seeking a board-certified Family Medicine Physician interested in providing resident education for our program in Detroit, MI.Detroi... Show more
Doctor of Medicine | Gastroenterology.Competitive weekly pay (inquire for details) .LocumJobsOnline is working with CompHealth to find a qualified Gastroenterology MD in Kalamazoo, Michigan, 49048!... Show more
Personalized Nursing LIGHT House is a premier behavioral health care provider with 29 years of specialized addiction treatment experience serving adults.We have locations in Plymouth, Canton, Lakel... Show more
GENERAL Summary:The Medical Director for Clinical Transformation- Medical Specialist is a physician who sees mostly adult patients in their clinical practice.This physician serves as a key clinical... Show more
