Office Administrator (Marketing & Customer Experience Focus)
Grand Rapids, MI
Job Summary
We are looking for a highly organized, creative, and customer-focused Office Administrator to support daily operations while driving marketing, website, and customer engagement efforts. This role is ideal for someone who enjoys wearing multiple hats in a fast-paced manufacturing environment balancing administrative responsibilities with creative marketing and sales support.
This position leans heavily toward customer experience, marketing, and e-commerce, with light accounting involvement.
Customer Experience & Sales Support
Serve as the first point of contact for customer inquiries via phone, email, and online channels
Support inside sales by responding to product questions, quotes, and order inquiries
Deliver a high level of customer service and maintain strong client relationships
Assist in managing and updating online product listings and customer communications
Marketing, Website & E-Commerce
Manage and update company website (Squarespace), including product pages and online store
Create and distribute customer newsletters and marketing campaigns
Maintain and grow presence on platforms such as Google Business, Facebook, and Instagram
Take and edit product photos using tools like Adobe Photoshop or similar
Utilize AI tools to generate product visuals and marketing content
Continuously improve the look, feel, and performance of the website and online store
Administrative Support
Handle general office tasks including filing, scanning, and document management
Maintain organized electronic records and documentation
Assist with basic HR-related administrative duties
Support internal team operations and ensure smooth day-to-day workflow
Experience with Squarespace or similar website/e-commerce platforms preferred
Strong background or interest in marketing, social media, or content creation
Proficiency in Microsoft Office (Excel, Word) and Adobe tools
Experience with QuickBooks (Desktop) is helpful but not the primary focus
Excellent communication skills (written, verbal, and phone)
Highly organized, dependable, and able to work independently
Creative mindset with attention to detail
We re looking for someone whose strengths are in customer engagement, marketing, and creativity, rather than heavy accounting. The ideal candidate enjoys improving how a company presents itself online, connecting with customers, and helping drive business growth through strong communication and innovative ideas.
If you enjoy working in a collaborative, small-office environment where your ideas and creativity can make a direct impact, we d love to hear from you.
Office Admin • Wyoming, MI, US
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